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ImageFIRST Healthcare Laundry Specialists
Urbandale, IA | Full Time
$36k-45k (estimate)
1 Month Ago
Customer Advocate
$36k-45k (estimate)
Full Time 1 Month Ago
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ImageFIRST Healthcare Laundry Specialists is Hiring a Customer Advocate Near Urbandale, IA

Overview

Founded in 1967, ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market.

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

Job Responsibilities:

Deliver products to and from our clients as required. Create a positive moment with every interaction by maintaining positive communication with all employees at your location and all client contacts. Operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles. Work with your local team to facilitate all clients needs.

  • Load truck: Ensure complete load is loaded in accordance with delivery manifest.
  • Unload Truck: Ensure all product is removed from truck and truck is cleaned and sanitized.
  • Truck Maintenance: timely communication of repairs, PM, accidents
  • Paperwork: Ensure delivery manifest is signed and recorded in accordance with our client’s expectations.
  • Team Meetings: Attend team meetings as required
  • Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, our community, our customers and their patients.
  • Sales: Look for opportunities to add product at clients and relay any sales information back to your local team.
  • Customer Relationships: Identify and resolve customer concerns, ensure customer satisfaction with deliveries, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.

Job Requirements

  • Must possess a professional appearance
  • Must be able to consistently lift 35 pounds
  • Must be able to drive a commercial motor vehicle for up to 10 hours on a daily basis
  • Must possess a minimum of High School Diploma or equivalent
  • Must possess a valid Driver’s License and have an excellent driving record
  • Should possess a sense of direction/knowledge of area
  • Must possess exceptional customer service skills
  • Must have effective written and verbal communication skills

Essential Job Responsibilities include but are not limited to the following:

  • Knowledge: Practical insight specific to the textile services industry and operations.
  • Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information.
  • Communication: Excellent oral, written, phone and face to face communication skills with associates, customers and managers.

Company Values & Benefits

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do

Benefits:

  • Competitive pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-45k (estimate)

POST DATE

03/22/2024

EXPIRATION DATE

04/30/2024

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The job skills required for Customer Advocate include Customer Service, Communication Skills, Customer Satisfaction, Verbal Communication, Customer Relationship, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Advocate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Advocate positions, which can be used as a reference in future career path planning. As a Customer Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate. You can explore the career advancement for a Customer Advocate below and select your interested title to get hiring information.

If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Advocate job description and responsibilities

Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.

04/05/2022: Davenport, IA

Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.

04/11/2022: Pocatello, ID

They assist representatives as they handle complex customer service situations or take charge of client outreach.

04/09/2022: Oklahoma City, OK

They use data analysis skills to represent customer responses numerically and measure change over time.

04/17/2022: Monroe, LA

Manage and prepare documents for customers and follow up.

01/26/2022: Oklahoma City, OK

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Advocate jobs

Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.

01/26/2022: Columbus, MS

The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.

04/02/2022: Norwich, CT

A good customer advocate should always try to help customers get what they want at the most affordable price.

02/20/2022: New London, CT

They should also offer different options to their customers.

02/28/2022: Boston, MA

Customers want fresh approaches that are tailored to their specific needs and will not settle for less.

04/08/2022: Youngstown, OH

Step 3: View the best colleges and universities for Customer Advocate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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