What You’ll Do

Our Wichita Employee Benefits team is seeking an Account Manager to join our growing group! This role will be responsible for the client services to IMA's Employee Benefits customers. This role plays an integral part of the team by participating in client meetings, handle insurance carrier and vendor management, and successfully connect with customers.

A successful candidate will have the ability to work independently, with effective written and oral communication skills. This person must possess critical thinking and problem solving skills and be able to act with a high degree of subtlety and tact while maintaining confidentiality.

Responsibilities include but are not limited to: 

• Maintains regular, professional contact to build and nurture relationships with client representatives
• Research and resolve issues and requests timely – including issues that require direct interactions
• Answer client questions related to benefits program
• Conduct reviews and work to provide mentorship on compliance related matters
• Assist in and prepare materials and collateral for client meetings and discussions
• Actively participate in discussions and record and report meeting discussions and action items
• Assist new vendor/carrier implementations
• Review carrier, vendor, and plan documents and contracts
• Maintains regular contact with carrier and vendor representatives to ensure client advocacy and that issues are being resolved in a timely manner
• Work with client to develop short and long-term employee communication objectives
• Create member facing collateral pieces to promote and clarify benefit program features
• Assist with in person, virtual, and telephonic sessions to provide information and plan details to participants
• Use regular interactions to update clients on carrier and vendor partner features and services
• Actively participate and give to client service team operations
• Effectively communicate client updates to appropriate team members
• Assist with other team duties as needed – i.e., position vacancy, cover personal time off, etc.
• Support and demonstrate IMA’s core values
• Value and understand the importance of diversity, equity, and inclusion among all IMA associates

You Should Have:

• 2 years of relevant experience required
• Bachelor's degree strongly preferred
• Attains and maintains state life and health license in accordance with IMA standards 
• Intermediate MS office skills (specifically PowerPoint, Outlook, Word, and Excel) required

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

#LI-AS1

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off,Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry.

• 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
• 2023 Inc. Magazine’s Best Workplaces
• 2023 Denver Business Journal’s Best Places to Work
• 2022-2023 Connecticut Top Work Places
• 2021-2023 Inc. 5000’s List of Fastest Growing Companies
• 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• 2022-2023 Kansas City Business Journal’s Best Places to Work
• 2021-2023 Los Angeles Business Journal’s Best Places to Work
• 2021-2023 The Salt Lake City Tribune Top Work Places
• 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
• 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
• 2021 Dallas Business Journal’s Best Places to Work
• 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska
• 2021 Wichita Business Journal’s Fastest Growing Companies List