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Ilmor Engineering provides design, development, testing, and manufacturing of performance engines and parts for major manufacturers and racing teams throughout the world.
Our clients include automotive, marine, IndyCar, ARCA, among others. All of our high-performance engines and components are precision engineered to the highest standards utilizing the latest manufacturing technologies and quality systems.
At Ilmor, we offer engineering and support services from clean sheet to completed project. Our team utilizes their expertise and ingenuity to create innovative original concepts or provide creative solutions to existing high-performance designs Summary : The Marine Technical Service Representative or CXT (Customer Experience) Representative is responsible for delivering exceptional customer service to our marine customers, including dealers, OEMs, and end users.
This position is required to be in-office at our Plymouth, MI facility. Customer Support Serve as the first point of contact for dealers, OEMs, and end users, assisting them with engine diagnostics through various channels such as Pit Lane, email, and phone Review and approve warranty claims submitted by dealers, ensuring an accurate assessment of labor, parts, and freight Respond promptly to emails and phone calls from dealers, end users, and OEMs, addressing their inquiries and concerns Continuously improve the Pit Lane support process to enhance efficiency and customer satisfaction Monitor and report on warranty trends weekly, monthly, and quarterly, identifying areas for improvement Conduct analysis and tracking of returned parts failures Collaborate with engineering and operations teams to write service bulletins and develop technical documentation to support installation technicians Provide support and contribute to the development of service school training curriculum Provide comprehensive support to OEM by assisting with new boat engine / drive installation and conducting thorough Postproduction Inspections (PPI) on engines, drives, and software.
Onsite Field Support Deliver hands-on, time-critical troubleshooting and support for Ilmor Marine products at dealerships and OEM manufacturing facilities Offer remote-site warranty support as needed Assist with new boat testing, product installation, and on-water testing, ensuring optimal performance and customer satisfaction Support dealers and end users with boat operation, providing guidance and technical assistance Required Qualifications : High School Diploma or equivalent;
Associate's or Bachelor's degree preferred 2 years of experience working with internal combustion engines, either professionally or as a hobby 2 years of boating experience Proficiency in Microsoft Office products, including Word, Excel, and Outlook 1 years of experience in a customer service role Excellent written and verbal communication skills Ability to travel domestically, often with very limited advanced notice.
Skills & Abilities Strong functional knowledge of the marine industry and powertrain engines Ability to work independently while maintaining a positive and empathetic attitude Effective time management skills to prioritize tasks and meet customer needs Critical thinking abilities to identify and evaluate alternative solutions to problems Problem sensitivity to recognize and address customer concerns Physical stamina to lift and move up to 50 pounds, with good visual perception and manual dexterity Flexibility to adapt to different work environments, occasionally exposed to mechanical parts, chemicals, and noise Powered by JazzHR
Last updated : 2024-05-06
Full Time
Durable Manufacturing
$53k-71k (estimate)
05/08/2024
05/11/2024
ilmor.com
MOORESVILLE, NC
200 - 500
1990
Private
PAUL RAY
$10M - $50M
Durable Manufacturing
Ilmor is a provider of racing, recreational marine engine services and solutions to maritime sector.
The job skills required for Technical service representative include Customer Service, Customer Support, Technical Services, Microsoft Office, Installation, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical service representative positions, which can be used as a reference in future career path planning. As a Technical service representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical service representative. You can explore the career advancement for a Technical service representative below and select your interested title to get hiring information.
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Technical service representatives help customers resolve technical problems associated with a product or service.
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Technical service representatives need to be current on technological developments and trends to be effective on their job.
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Technical service representatives maintain record of call transactions using computer systems and special tracking software.
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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
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Guidance of the users to support them in becoming more productive.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Understand the customer’s grasp of technology.
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Consider a professional certification.
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