Description: Technical Support Analyst, Full Time
Position Summary: This role primarily involves serving as the Senior Helpdesk Technician, responsible for offering advanced support for information technology issues. Additionally, the position entails providing in-person assistance to address and resolve challenges related to computers, peripherals, classroom technologies, phones, audio-visual equipment, and other technology-related matters.

Qualifications: Required: Three years of experience in a technology or support related environment. In-depth knowledge of and practical experience with various software applications, operating systems, networked clients, hardware troubleshooting and audio-visual systems. Must have strong written and verbal communication and training skills and be able to communicate technical information to non-technical users. Ability to learn independently and willingness to participate in additional training when needed. Demonstrated customer relations experience and abilities and organizational skills. Preferred: Associate degree or higher in a computer or technical related field. Experience providing computer support in an educational environment. Experience with audio-visual control systems. Applicable industry certifications such as CompTIA A or Microsoft Certifications. Experience with computer and printer hardware repair. Experience with Active Directory Account Management.

Application Procedure: Complete online application by clicking on the “Apply” link shown above and include a resume, applicable (unofficial) transcripts, and cover letter specifically addressing how your qualifications meet the duties and responsibilities outlined in the job description. A full job description is attached. Applications are accepted until the position is filled though priority will be given to applications received on or before Tuesday, January 2, 2024. Official transcripts required upon hire; employment is contingent upon a criminal background check and skill set testing; employment sponsorship is not available. AA/EOE