Job No: 516137
Work Type: On Campus
Location: Normal, Illinois

Title: Guest Services/Braden Auditorium - Usher

Employee Classification: Student Help Regular

Division Name: Student Affairs

Department: Event Management, Dining and Hospitality

General Summary

The Department of Event Management, Dining, and Hospitality is the largest student employer at Illinois State University. We provide the campus community and guests with high-quality and professional event services and dining experiences in a variety of settings dedicated to enhancing the campus experience in a diverse community.
Event Management, Dining, and Hospitality is committed to providing an outstanding dining experience for students, faculty, staff and guests in all of our locations.
The Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food, and superior service, by trained and caring student and professional staff. It is our philosophy to recruit, inspire, and retain talented team members while we foster their development. It is our goal to promote a more fully diverse and inclusive campus community.
This is a very flexible event-based position that allows ushers to sign up for shifts that fit into their schedules. At an event, ushers will take tickets, pass out programs, and help patrons to their seats. Ushers also enforce Braden Auditorium policies, a task which entails frequent interaction with the public.
There are also opportunities for promotion based on performance evaluations.
A mandatory staff meeting must be completed prior to working any events.
Students may continue working every semester including summer break and other school breaks.

Required Qualifications

• A professional appearance and attitude is required.
• Ability and willingness to be crossed trained to work in an Operations position.

Desired Qualifications

• Availability to work events during school breaks.
• Potential to work early morning and late night shifts.
• Previous customer service experience is preferred.

Work Hours

Event-based, sign up per semester

Functional Expectations

This position requires the ability to stand for long periods of time; the ability to climb stairs; and the ability to push, pull or lift 25 lbs with or without a reasonable accommodation.

Proposed Starting Date

Spring 2023

Pay Rate

$13.25 hourly

Required Applicant Documents

Work Availability

PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior

Contact Information for Applicants

EMDH Central Student Hiring Office:
(309) 438- 8453

Important Information for Applicants

This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/acceptable-documents/list-documents/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.
Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.
International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

Application Opened: 01/31/2023 08:10 AM CST
Application Closes: 02/05/2023 11:55 PM CST