The Office of Global Services at Illinois Institute of Technology is seeking a full-time Assistant Director for Student Mobility. The Assistant Director will oversee Student Mobility operations at Illinois Tech and work to actively grow the program offerings as well as the number of Illinois Tech students engaged in studying abroad. As part of this effort, the Assistant Director will co-lead strategic planning for Student Mobility programs and initiatives, including revenue-generating opportunities. Ideally, this position needs someone who is flexible, innovative, entrepreneurial and the ability to work with key stakeholders to operationalize, support and develop study abroad programming. The position is responsible for study abroad marketing and recruitment of students on the Illinois Tech campus, and working closely with the Student Mobility team to support the education abroad process and student experience.
COMMUNICATIONS
Communication:
1) Respond to communications sent from students, faculty and staff members regarding the study abroad process.
2) Develop and deliver presentations to students, prospective students, families, campus partners, providers, and others, in public forums.
3) Maintain standard protocols in working with confidential documents and sensitive data.
CUSTOMER SERVICE
Customer Service: Provides excellent student focused customer service to internal and external customers. Relationship and customer service is extremely important when working with the IIT community.
Special Schedule Requirements
Some night and/or weekend hours may be needed, especially during Discover IIT days Welcome Week, Family Weekend/Homecoming, etc.
EEOC Statement
Illinois Institute of Technology is an EEO /AA/Title VI/Title IX/Section 504/ ADA / ADEA employer dedicated to building a community of excellence, equity, inclusion and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation including gender identity and expression, order of protection status, and/or genetic information. All qualified applicants will receive equal consideration for employment.
Qualifications
Education & Experience
A minimum bachelor’s degree is required.
3 to 5 years of experience in Study Abroad (or related experience) and application processing, admissions, and/or other customer service organizations.
Familiarity with international education systems. Prior experience in study abroad is required.
Experience working CRM application management processes and systems including but not limited to AY application systems, Salesforce, TargetX, Slate, Terra Dotta is preferred.
Experience in admissions, counseling, customer service is also preferred.
This position will require a flexible work schedule, including some nights and weekends, and the willingness to travel on an occasional basis.
Knowledge & Skills
N/A
SUPERVISION & BUDGET AUTHORITY
No direct budget authority
Physical Environment and Requirements
This position is mostly performed in the office, and is not a remote position.
Certifications and Licenses
List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.
N/A
Key Responsibilities
Key Responsibility
Student Mobility Recruitment and Enrollment Oversight
This position will support the overall completion and study abroad admissions decision-making on student admissions records as applicable or required; this may include but is not limited to collecting and reviewing admissions documents for completion, and coordinating additional document submissions from students, following up regularly with the applicants directly or through enrollment support/application processors, on-ground Illinois Tech representation of required documents for completion of the application, ensuring application completion rules as established by the Colleges are met, processing applications for review upon completion, facilitating student record creation, facilitating with the College/Program Directors for admissions review/decision, communicating application status, application status report, facilitation of visa document issuance to international students, support matriculation and finally a collection of official transcripts, verify and load to admissions systems for application file completion upon student enrollment
Percentage Of Time
40
Key Responsibility
Global Operations Leadership Support - Manage the day-to-day Student Mobility Operations

• Support hiring, training, and Student Mobility programing around the world to build and maintain a culture of excellent customer service for international partners, institutional partners, prospects, applicants, admitted students, alumni and parents
• Manage projects effectively working closely with colleges and departments at Illinois Tech

Percentage Of Time
35
Key Responsibility
Strategic, Organizational Development/Growth
Working with the Enrollment Management team, faculty and appropriate staff members to promote growth and strategic planning of all Student Mobility efforts at Illinois Tech.
Percentage Of Time
25
Posting Information
Work Hours
Monday – Friday, 8:30 a.m.-5:00 p.m.
Position Category
Full Time
Posting Date
03/20/2024
Closing Date
Posted Until Filled
Yes
Quicklink for Posting
https://iit7.peopleadmin.com/postings/10319