Application Support Information Systems Analyst I (Information Systems Analyst I Option A)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

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Disclosure of Salary Information

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Springfield, IL, US, 62703

Agency: Department of Innovation and Technology
Posting Date:3/22/2024

Closing Date/Time:04/04/2024
Salary:$6,230 -$9,370 monthly
Job Type:Salaried
County:Sangamon
Number of Vacancies:1
Plan/BU:RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this positionMUSTapply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Transcripts are required. If you don’t upload transcripts you will not be considered for the position.

Posting Identification Number36212

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Application Support Information Systems Analyst I, supporting the IL Gaming Board. In this role you will coordinate and conduct difficult and specialized application development using designated software/programming language for the database design, program design, and supplied support tools for testing the new processes. In addition, you will perform functional and technical activities in the design of information processing systems and pefor on-line and batch application development/support. This position also assists users and operations staff in analyzing results of processing in a production application and ensures integrity of each system/sub-system during maintenance/enhancement activities. You will serve as a team member responsible for scheduled and remedial maintenance to assigned applications. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

30% Under general direction, serves as an Application Support Information Systems Analyst I, supporting the Illinois Gaming Board (IGB) for the Department of Innovation & Technology (DoIT):

• Coordinates and conducts difficult and specialized application development using designated software/programming language for the database design, program design, and supplied support tools for testing the new processes
• Performs functional and technical activities in the design of information processing systems using ASP.NET, C#, Crystal Reports, JavaScript, Microsoft Access, SQL Management Studio, SQL Server, Visual Basic (VB), Visual Studio, VB.NET, and cloud computing platforms such as Microsoft Azure and Salesforce
• Performs on-line and batch application development/support, to apply systems analysis methodologies in the development and preparation of general design, detail design, and program specifications documentation
• Confers with users to determine functional, control and security requirements
• Defines input and output processing and database requirements and definitions
• Designs and proposes the use of technical architecture, operations system interaction, system processes, database designs, and system control procedures
• Utilizes modern system development life cycle (SDLC) methodologies in work assignments
• Utilizes advanced object-oriented design and programming concepts in developing information processing systems and related analyst tasks.
• Confers with users to prepare program and/or object module specifications and requirements
• Performs structured design review
• Codes complex computer programs, objects, procedures and modules.
• Prepares testing plans, test scripts, and test data for new or modified programs and/or systems
• Analyzes and diagnoses system issues and coordinates efforts to resolve
• Provides expertise and solves the difficult and technical functions associated with designing and supporting sophisticated information systems, sub-systems, and post implementation reviews
• Presents final ideas to users and management
• Recommends new procedures to improve supported application systems
• Performs testing, ensuring logic paths are tested
• Evaluates test results to verify conformance with system objectives
• Conducts feasibility studies for system conversions and enhancements
• Prepares user and operational guidelines, operational manuals and application or system documentation
• Works closely with Information Technology staff in following the agency’s adopted system design methodology to ensure the integrity of each system/sub-system meets the required standards of security, efficiency, and scope of the specific project.
• Utilizes Adobe, Microsoft Active Directory, and Office 365 applications in performance of duties.
• Utilizes ServiceNow platform for resolving assigned incidents and requests.

20% Performs difficult functional and technical activities associated with the support of a production information processing application:

• Assists users and operations staff in analyzing results of processing in a production application
• Analyzes service requests, identifies system changes, and develops integrated work plans and cost benefits
• Performs complex systems modification design changes, implements modifications into production
• Evaluates systems needs as part of the Agency’s long range planning efforts

Essential Functions (Cont)

20% Analyzes and recommends new procedures and techniques to improve the supported application systems:

• Adopts methodology standards to ensure integrity of each system/sub-system during maintenance/enhancement activities.
• Provides mentoring and training to other staff when required

15% Serves as a team member responsible for scheduled and remedial maintenance to assigned applications:

• Schedules processes, reviews history of processed jobs and responds appropriately to any abnormal completion status.
• Prepares and makes presentations to small and large audiences

10% Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on IT products, vendors, techniques and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields.
2. Requires one (1) year of professional experience in Application Services, or a related Information Technology field.

Specialized Skills

1. Requires one (1) year of professional experience with database application development.
2. Requires one (1) year of professional experience with system development life cycle (SDLC) processes.
3. Requires one (1) year of professional experience with ASP.NET, C#, Crystal Reports, JavaScript, Microsoft Access, SQL Management Studio, SQL Server, Visual Basic (VB), Visual Studio, VB.NET

Preferred Qualifications

1. One (1) year of professional experience with database application development.
2. One (1) year of professional experience with system development life cycle (SDLC) processes.
3. One (1) year of professional experience with ASP.NET, C#, Crystal Reports, JavaScript, Microsoft Access, SQL Management Studio, SQL Server, Visual Basic (VB), Visual Studio, VB.NET
4. Ability to work effectively with Adobe, Microsoft Active Directory, and Office 365 applications
5. Ability to work effectively with ServiceNow platform for resolving assigned incidents and requests
6. Ability to analyze and diagnose system issues and coordinate efforts to resolve.
7. Ability to coordinate the activities of work associates to achieve desired results.
8. Ability to conduct feasibility studies for system conversions and enhancements
9. Ability to maintain satisfactory working relationships with others.
10. Developed verbal and written communication skills to present technical information to others with clarity and precision.

Employment Conditions

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires ability to travel.
• Requires ability to pass a position specific, agency required background check.
• Requires ability to work outside of normal business hours to meet deadlines.
• Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Requires the ability to lift and carry objects or equipment weighing up to twenty (20) pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours:8:30AM - 5:00PM M-F
Work Location:801 S 7th St Springfield, IL 62703-2487
Agency Contact:

Hilary Weston

Email: Hilary.Weston@illinois.gov

Posting Group:Science, Technology, Engineering & Mathematics

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.