Job Title: Desktop Administrator

Reports To: Chief Financial Officer

Location: South Holland

Revision Date: 4/24

Apply at: https://www.illiana.org/about/connect-with-us/careers

Job Summary: The Desktop Administrator will help maintain and support approximately 60 users in a credit union IT Environment. This person will primarily work with Windows Desktop Systems in a combination of physical and virtual desktop environment, and shall support users with a variety of desktop and financial applications. This person will also work with IT Support Specialists and Consultants in supporting the company’s overall network environment. The organization currently uses Vmware ESX and Horizon View products to support virtual server and desktop systems. Experience with virtual technology is helpful, but not required.

Core Responsibilities

· Assist with the maintenance, patching and support of the organization’s Windows desktop systems.

· Assist with the maintenance and support of the organization’s desktop environment.

· Provide primary helpdesk and desktop support for users and financial applications.

· Provide remote support, phone support and onsite support when needed.

· Interface with different support groups including network support, hosted voice provider and the credit union’s core provider.

· Other duties as assigned.

Relevant Attributes

· Must be able to work independently and as part of a team.

· Must be willing to learn and work with new systems and technologies as needed.

· Must be willing to attend training as needed.

· Must understand and share the company’s Core Values.

· Must enjoy supporting and serving internal clients.

· Must enjoy working as part of a team.

· Must be able to travel to different branches as needed.

Education / Experience

Preferred but not required: Associates Degree or higher with at least two years of related work experience.

IT Products or Applications in the environment:

· Microsoft Windows 10 and 11

· Microsoft Office 365 with Office Suite, hosted Exchange, Teams and OneDrive

· Vmware ESX and Horizon View

· Adobe Acrobat

· Fiserv Core Applications

· Dell PowerEdge Servers, Shared Storage and Enterprise Switches

· Cisco Switches and Routers

· SonicWall Firewall Systems

· Comcast ENS and EDI Services

· Dell / Wyse Desktop Systems

Compliance:

This role requires keeping in compliance with company procedures and policies.

Job Skills and Qualifications:

• Good listening skills
• Excellent communication skills
• Negotiating skills
• Patience and stress management
• Problem-solving skills
• Critical thinking skills
• Letter writing skills.
• Telephone skills.
• Bilingual is a plus.
• Excellent organizational skills and the ability to multi-task.
• Able to communicate and function professionally with all levels of personnel across the organization.

Essential Requirements

· Must be able to stand 8 hours straight.

· Capable of lifting a 5lb box.

· Able to use a phone and keyboard.

· Perform basic math.

· Possess critical thinking skills.

· Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• South Holland, IL: Relocate before starting work (Required)

Work Location: In person