The AGM is responsible for overseeing daily operations and achieving the quality standards of il Buco in tandem with the General Manager. This job requires you to provide the leadership for the Front of House to ensure a cohesive team that performs above expectations, with an emphasis on consistency, accountability, and professionalism.

Your leadership ensures a great guest experience, positive employee morale, with maximum sales and profitability. You are responsible for maintaining compliance with all DOH and Labor laws, and fostering a progressive environment that is in compliance with non-discrimination and anti-harassment laws

Responsibilities (these are not all inclusive) 

• Maintain proper flow of service while upholding the highest level of service standards, product quality, and cleanliness
• Lead by example in properly executing all service standards and protocols
• Perform administrative tasks including but not limited to financial reports, scheduling, payroll processing, facilities maintenance, and Health Department checks
• Conduct daily and on-going comprehensive education for FOH team members
• Assist in the recruitment, training, and retention of all FOH staff
• Ensure that all team members are trained and follow all safety and DOH sanitation policies and procedures 
• Update all printed and digital menu materials including POS system, based on product selection and availability
• Assist in executing new restaurant initiatives and service protocols through staff training
• Interact with guests in the dining room to ensure service and food quality, handle guest issues or complaints and any special requests
• Recognize repeat & VIP guests, ensuring best experience and further development of regular clientele
• Act as liaison with Events manager for event execution, being the point of contact with guests on arrival
• Drive and support the continual development of FOH team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Execute FOH team training as determined by GM and Director of Operations
• Daily Shift Management, including including opening and closing procedures – ensure all staff arrive on time, menus are ready, cash procedures are done, restaurant is set and all staff are in uniform for the start of their shift – Floor presence during service is required
• Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
• Disciplinary management of FOH service staff including coaching and counseling procedures, write ups, and coaching in the moment
• Work in tandem with the BOH Mgmt team to ensure the overall morale of the restaurant and a unified management team

Required Qualifications

• Minimum Five years of restaurant management experience in a high volume, upscale to fine dining restaurant
• Valid Food Handler’s Certification 
• Experience with Toast, Tripleseat, Resy, & Google Suite strongly preferred
• Team-focused mindset and empathetic approach to collaboration
• Proficient in all aspects of fine dining service
• Knowledge of food and beverage as well as accounting and administration
• Effective style of management, promoting a team atmosphere
• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop 
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications 

• Experience working with an extensive beverage program in a sales-focused role: Italian Wine knowledge is a plus
• Proven ability to support all administrative tasks relating to the front of house, including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
• Continued self-education and expansion of beverage and service knowledge, with a proven track record of converting the knowledge into full team trainings for team member education and development
• A proven track record of dependability, a continuous focus on learning and development, and a history of consistently and successfully fulfilling all role responsibilities

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Il Buco reserves the right to add or delete duties and responsibilities at the discretion of il Buco or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Il Buco is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.