5 Front Desk Agent Overnight Jobs in Petersburg, VA
IHG Army Hotels is Hiring a Front Desk Agent Overnight Near Petersburg, VA
JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift.
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DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Complete and transmit daily accounting reports and prepare them for review by hotel management
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order
to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on
changes.
- Promote team work and quality service through daily communications and coordination with
other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- Required to work the overnight shift
- May be required to work other shifts, weekends, and/or holidays.
Work Area: Front Office
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Job Summary
Full Time
Accommodations
$27k-36k (estimate)
10/08/2023
05/04/2024
BLACK RIVER, NY
<25
2017
KATELYN ZWIEBEL
<$5M
Accommodations
Related Companies
The job skills required for Front Desk Agent Overnight include Guest Service, Front Office, Credit Card, Problem Solving, Accounting, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent Overnight. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent Overnight. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent Overnight positions, which can be used as a reference in future career path planning. As a Front Desk Agent Overnight, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent Overnight. You can explore the career advancement for a Front Desk Agent Overnight below and select your interested title to get hiring information.
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