Join our dynamic team as a Collections Specialist and play a crucial role in maintaining the financial health of our company. You will be pivotal in managing customer accounts during critical stages of their lifecycle, focusing on retention and sensitive account management. This position combines the roles of a Receptionist and Collections Advisor, requiring a balance of excellent communication skills and financial acumen.

Responsibilities:

• Customer Interaction: Handle incoming phone inquiries efficiently, ensuring that customers are promptly directed to the appropriate department based on their needs.
• Account Management: Oversee customer commitments such as "promise to pays," refinancing options, and requests for advance days. Your goal will be to provide clear, actionable paths for customers to maintain and manage their accounts effectively.
• Collections: Proactively address accounts that are overdue by more than 3 days by implementing effective strategies to update their status or moving towards repossession if necessary.
• Repossession Coordination: Work closely with the repossession team to prepare accounts and collect necessary keys for the repossession process.
• Accident Response: Manage accounts impacted by vehicle accidents by providing support and guidance through the claim process. Responsibilities include collecting necessary information, coordinating towing services, and ensuring that customer needs are met during their vehicle’s repair or replacement.

Qualifications:

• Proven experience in customer service or collections; experience in a financial setting is a plus.
• Strong interpersonal and communication skills, with the ability to handle sensitive situations with tact and professionalism.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• High school diploma required; further education or certification in financial services or customer management preferred.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer Service: 2 years (Required)

Ability to Relocate:

• Campbellsville, KY 42718: Relocate before starting work (Required)

Work Location: In person