Franchise Business Coach

Job description

About iFixScreens:

iFixScreens.com is a regional leader in mobile device repair and sales. With a professional services network of more than 35 locations in the United States, iFixScreens.com is there when you need us. With more than a decade of expertise in device repairs, we have always got you covered. From iPhone repair to computer repairs, you can walk into any of our stores near you.

Summary:

The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical

Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with iFixScreen’s policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive

working relationships which develop and promote high franchisee morale and business performance within the assigned region.

Major Duties and Responsibilities:

Prepare and complete one-on-one visitation in franchise stores, complete weekly virtual training sessions, hold area meetings within the region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes.

These coaching and development sessions will be documented using our company CRM and measured with franchise Key Performance Metrics (KPM)

Customer Service:

As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify:

Revenue Growth:

Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain iFixScreens’s continued track record of competitive performance.

Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and

service/sales line growth.

Profitability:

Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.

Management Development:

Provide assistance and consultation regarding improving owners’/employees skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available iFixScreens support tools to enable training and development of their management team.

Staff Development:

Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, repair growth, and profitability. Assist each assigned owner by monitoring their employees' developmental processes as needed.

Additional Responsibilities

• Keep corporate team informed and provide weekly production updates.
• Document franchise consultation activities within company CRM.
• Remain current on new technology and practices as it relates to repairs and their best practices.
• Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners.
• Answer general business operation and development questions.
• Control and manage individual expense reports in accordance with company travel policy.
• Maximize revenues and document the individual plan to improve each franchise.
• Help franchise owners by engaging in inter-office collaboration-and mentorship.
• Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the iFixScreens brand.
• Engage in completing company initiatives and assigned tasks in a timely and efficient manner.
• Provide headquarters with franchise feedback and support other iFixScreens divisions as needed.

Required Qualifications (Knowledge, Skills, and Abilities):

• Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
• English language fluency required.
• Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
• Must have "the Passion to Serve" franchisees through consultative skills.

Ability to present and speak professionally to large groups

• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
• A thorough understanding of the iFixScreens Operating System
• A thorough understanding of iFixScreens Stages of Development.
• An understanding of financial statements, QuickBooks® Online, and general business practices.
• A complete understanding of training venues, resources, and programs.
• Proper representation of the company and etiquette while representing iFixScreens, is vital. iFixScreens must maintain our status as the most professional repair company in our industry.
• Professional positive attitude for franchisees, team members, and colleagues is essential.
• Proven competence in the areas of leadership and academics.
• Ability to work collaboratively with others and fully engage is special projects.
• Ongoing effort to increase knowledge of our industry and support of the brand.

Working Conditions:

• Must be phvsicallv able to travel independentlv.
• Up to 50 percent travel is expected.
• Business operations Monday through Friday, and weekends, as necessary. Weekend travel as directed by Division Director or Field Consulting Manager.
• Maintain a valid Driver's License.
• Maintain a credit card for reimbursable travel expenses.

What we offer:

• Excellent health benefits plan, which includes medical, vision and dental options with day 1 eligibility
• Company profit sharing plan
• Generous vacation, paid time-off and paid holidays
• Personal and professional development programs
• Employee Assistance Program

Qualifications

Education:

• College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability.

Additional Information