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1 IT TECHNICAL SUPPORT SPECIALIST Job in Rockford, IL

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IEA Inc.
Rockford, IL | Full Time
$66k-82k (estimate)
10 Months Ago
IT TECHNICAL SUPPORT SPECIALIST
IEA Inc. Rockford, IL
$66k-82k (estimate)
Full Time | Durable Manufacturing 10 Months Ago
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IEA Inc. is Hiring an IT TECHNICAL SUPPORT SPECIALIST Near Rockford, IL

SUMMARY
Formed in 2011, Infrastructure and Energy Alternatives (IEA) has grown into one of the nation’s leading infrastructure construction companies with 75% of the business servicing the renewable energy industry. Possessing an integrated portfolio, IEA has demonstrated the power of growing organically and how to successfully execute numerous strategic acquisitions. With the mission of proactively and safely meeting the essential infrastructure requirements to build some of the most challenging infrastructures across North America, our team has proven over time that our commitment and focus are second to none. From design and engineering to site development and construction, IEA’s services span the entire construction process. By taking a flexible and partnership approach, as well as focusing on the power of our people, we have fulfilled all our client’s needs with confidence. The IEA Family of companies includes IEA Constructors, White Construction, Bianchi Electric, American Civil Constructors (Mountain West and West Coast), Saiia Construction, William Charles Construction and Ragnar Benson. Throughout the IEA Family of companies, we embrace diversity and foster an environment of inclusion and equity. This is because we believe that all employees deserve to experience a deep sense of belonging. With values including safety, integrity, innovation, flexibility, performance, teamwork, and financial strength, we ensure that everything we do is led by what we value the most. At IEA, we foster an environment where everyone has a voice and one that is stronger together because of our differences. At the end of the day, our employees are our biggest asset, and we are proud of building both strong infrastructures and an even stronger culture.
POSITION RESPONSIBILITIES
The IT Technical Support Specialist services all remote and office users, and associated IT needs of all sites, assists with day to day operations of specialized company software, and provides troubleshooting for all users.
  • Troubleshoot computer hardware, software, or network (Microsoft Office, Adobe, etc.)
  • Install new software on user's computers (Microsoft Office, Adobe, Autodesk CAD, Bluebeam)
  • Clean, modify and repair computer hardware including monitors, keyboard, and printers
  • Work with vendors to install and support voice and data needs for field
  • Provide excellent customer service to phone calls or emails
  • Provide onsite assistance to remote locations (travel as needed, no more than 15%)
  • Maintain inventory and report discrepancies
  • Assist employees with setup and troubleshooting of mobile devices including cell phones and tablets
  • Other duties as assigned
#LI-PR1
EDUCATION
Associate Degree
POSITION REQUIREMENTS
  • Must be authorized to work in the United States now and in the future without company sponsorship
  • Associate degree in an IT related field OR equivalent experience
  • Minimum of 2 years experience in IT
  • Experience with Office 365, Azure, Meraki, Active Directory, and Adobe strongly preferred
  • A Certification, Net , Microsoft Cert. System, CISCO preferred
SALARY
TRAINING
  • On the job, compliance and safety
EQUAL OPPORTUNITY STATEMENT
IEA, and our family of companies, is an Equal Opportunity / Affirmative Action employer. We consider all qualified applicants for all positions without regard to race, color, religion, gender, national origin, age, disability or any other legally protected status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$66k-82k (estimate)

POST DATE

07/20/2023

EXPIRATION DATE

04/24/2024

WEBSITE

iearad.com

HEADQUARTERS

KENOSHA, WI

SIZE

100 - 200

FOUNDED

2012

CEO

JAMES A KETTINGER

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

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The following is the career advancement route for IT TECHNICAL SUPPORT SPECIALIST positions, which can be used as a reference in future career path planning. As an IT TECHNICAL SUPPORT SPECIALIST, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT TECHNICAL SUPPORT SPECIALIST. You can explore the career advancement for an IT TECHNICAL SUPPORT SPECIALIST below and select your interested title to get hiring information.

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Quotes from people on IT Technical Support Specialist job description and responsibilities

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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

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Making recommendations to employees or customers for hardware changes when a computer cannot support a particular software.

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Get Familiar with How Technology Works.

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