Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

he Production Coach will provide introduction and hands on training to Team Members who work on the Gaverhens (GVs), C8000, Forerunner and P-Burgs .The Machine Operator Perso will have ability to perform list tasks according to appropriate instructions, and perform mechanical inspections and adjustments on machinery for which the operator is trained. Coaches are responsible for training the end-to-end process, Kanban principles, understanding inter department processes, walking trainees through designated Learning Programs and how to effectively run the equipment assigned. Coaches will ensure documentation is completed and maintained up to training completion and Assists the Learning and Development Administrator in updating the learning system and work instructions as needed. Coaches will also be a critical Subject Matter Expert (SME) for their zone. Coaches are accountable for the trainees job proficiency as it relates to the training provided

Job Duties:

• Coaching and training Production Team Members for their designated zone.
• Complete Coach's Learning Programs
• Administer Learning Program to Team Members for their zone
• Administer Final Exam and Sign off on team member training progress and proficiency at job duties
• Motivate and Encourage: Provide motivation and encouragement to trainees, helping them build confidence in their abilities and foster a positive learning environment.
• Monitor Progress: Keep track of trainees' progress throughout the training period; adjust the training plan as needed to ensure they are meeting their goals
• Provide Feedback: Continuously assess trainees' performance and provide constructive feedback. Offer guidance on areas that need improvement and praise for accomplishments
• Adapt Training Methods: Adjust training methods as necessary to accommodate different learning styles and ensure that trainees are effectively absorbing the information.
• Evaluate Training Effectiveness: Assess the overall effectiveness of the training program and make recommendations for improvements.
• Evaluate Trainee Performance: Administer tests, quizzes, or practical assessments to evaluate trainees' comprehension and proficiency in their job tasks.
• Assess Training Needs: Identify the specific skills and knowledge gaps that employees have and determine the training requirements for each individual or group.
• Job allocation on machines based on production training matrix
• Communicate with Team Lead and Supervisor regarding current production capabilities status
• Prioritization of different jobs (customers)
• Acquiring cards from stock (vault)
• Setting up the machine as per card personalization specs: correct job setup allocation, topper, indent, carrier, Envelope & other inserts if personalization on UP
• Cards personalization and card personalization quality check (visual and logical)
• Quantity reconciliation based on no of cards to be produced and actual (no missing cards, no doubled cards)
• Transfer of personalized cards to fulfillment
• Ensure the correct follow-up on specific quality monitoring procedures
• Back-up activity for Data Processing Admin
• Any other tasks or duties assigned by the team lead or supervisor 

Qualifications

• Computer skills
• English 
• Technical education
• Proven competent with out supervision in a Min. 2 processes (Perso, Print, Match, Insert, Dispatch)

• Must be proficient in minimum of at least one machine within the zone

  Must maintain satisfactory attendance

  Must be proficient in written and spoken English

  Must pass the Precontrol assessment with 100% rating

  Must be Comfortable with technology