Description

About Us:

We’re small town techies, and Kansans, at heart. We want to see our communities thrive. Good hospitals, schools, booming businesses. If we can help make that happen with our fast internet, we are all about it. The thing is, we didn’t get into broadband because we wanted to start a business in Kansas. We started a business because we wanted to provide broadband to Kansans. There’s a difference. We’re not a corporation, we’re a small crew with huge aspirations. When you call us, you’ll get a real person — a local — on the phone who cares about you and your community. And when you’re ready for the fastest internet in the country, we’ll come running.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively, imagine the unthinkable and deliver the highest quality of service.

Opportunity:

Do you have a keen eye for detail and a passion for accuracy? Are you organized and efficient with a knack for customer service? If so, then our Billing Specialist role might be perfect for you! In this role, reporting to our Accounting Manager, you will manage the timely posting of customer payments, resolve billing discrepancies, and serve as a backup to other employees within the accounting department. You will also work collaboratively across the organization to ensure we provide a great overall customer experience.

Location:

This role will be a hybrid opportunity - working both in the Buhler office located at: 111 Old Mill Lane Buhler, Kansas and remotely.

Key Responsibilities:

• Apply customer payments in the billing system
• Assist with collection activities of past due accounts
• Assist in billing activities and coordination with the Sales team in the set-up of new customers and services
• Answer & resolve billing support tickets
• Assist in implementing process improvements; document processes and create standard operating procedures for various roles within the accounting department
• Assist in data gathering and analysis related to audit activities and government compliance reporting
• Act as source of expertise for the Account Receivable / Billing system as well as the related reporting needs
• Monitor various Accounts Receivable reports to check for accuracy of payments, service discounts, etc., initiating and communicating any corrective actions required
• Serve as a backup role to other accounting team members (Accounts Payable, General Accounting)

Desired Attributes:

• Highly driven and passionate about your work
• Strong verbal and written communication skills; ability to create and maintain positive relationships across various departments and (most importantly) with our customers
• Ability to work independently and problem solve utilizing critical thinking skills
• Strong organizational skills and ability to adjust for competing priorities
• Ability to improve work processes and deliver solutions (outside of the box thinking)
• Keen attention to detail

Requirements

Experience, Knowledge and Skills Required:

• 2 years experience working in an accounting or administrative support role
• Advanced experience in Excel/Google Sheets

Experience, Knowledge and Skills Preferred:

• Experience within a technology-related organization
• Direct knowledge/exposure to MBS billing, Sage Accounting

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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