IDEAL INDUSTRIES, INC. has built a reputation for over a century by crafting iconic tools and practical technology required in aerospace, data communications, electrical, wire processing and construction. The global family of IDEAL brands includes IDEAL Electrical, Anderson Power, Enatel, and IVRY Technologies.

A vibrant and dynamic company, IDEAL is best known for our wire connectors, the gold standard for making electrical connections around the world. Nearly every commercial jet is assembled using IDEAL wire strippers and, as part of the critical equipment on NASA missions, our tools even help NASA astronauts fly to the moon. Most important, our products benefit skilled tradespeople, who reach for IDEAL tools every day.

IDEAL is propelled by the concept of Building an IDEAL World. Our family-run business is committed to building ideal relationships with customers, employees, and communities by crafting some of our industry's most innovative and trusted tools.

We are seeking a dedicated Customer Service Coordinator for a full-time, 40-hour per week role. This position requires a shift from 9:00 AM-5:30 PM Central Time, Monday through Friday, with slight variations to ensure comprehensive telephone coverage. The role primarily involves interactions with IDEAL Electrical, Industrial, OEM and Aerospace distributors and end users, as well as the IDEAL field sales team.

PRIMARY RESPONSIBILITIES (Essential Functions):

Respond to customer inquiries regarding product pricing, availability, order status, and general service-related issues via telephone or email.
• Accurately enter customer orders using internal and/or external systems.
• Manually correct customer orders placed via EDI.
• Develop strong relationships with customers, planners, logistics teams and facilities.
• Collaborate with customer contacts to understand and meet their shipping requirements.

REQUIREMENTS:

• Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or an equivalent combination of education and experience.
• Previous customer service and/or call center experience.
• Strong writing, oral, and presentation skills.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Experience in inside sales or channel/sales support is preferred.
• Familiarity with lean manufacturing principles is a plus

KNOWLEDGE, SKILLS AND ABILITIES:

• Clear and effective communication skills for customer interactions via telephone and email.
• Ability to build positive relationships internally and externally.
• Detail oriented, with a proactive approach to tasks, capable of delivering high-quality results consistently.
• Strong organizational skills to manage multiple projects and priorities.
• Excellent analytical, and problem-solving abilities.
• Maintain a pleasant demeanor in a busy call center environment.
• Ability to identify problems, collect data, establish facts, and draw valid conclusions.
• Team-oriented with the capacity to work successfully in a collaborative environment.

IDEAL INDUSTRIES, INC. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We are proud to be an equal opportunity employer and we know that it is our people that truly separate us from the competition. We offer competitive compensation and benefits including medical, dental and vision insurance, 401K and a Pension plan. To learn more about us, visit us at www.idealindustries.com

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