20 Customer Service Manager Jobs in Sycamore, IL
Blackhawk Moving & Storage is Hiring a Customer Service Manager Near Sycamore, IL
Customer Service Manager
Full Time position in 340 South Ave Sycamore , 60178
Blackhawk Moving & Storage is a small business in Sycamore, IL. We are customer-centric, supportive and demanding.
Our work environment includes:
- Work-from-home days
Customer Service Manager
Duties:
- Set and accomplish department goals related to quality, accuracy, and efficiency
- Motivate and support team members
- Collaborate with other departments to streamline best practices, and share/receive feedback between departments.
- Participate with Senior Management and HR in candidate searches, interviews, and decisions on new Customer Service team members
- Present feedback and reports to team members & management
- Develop solutions for escalated & distressed customers.
- Contribute as part company’s Management Team
- Create and maintain a positive experience for the customer
- Provide complete and accurate information regarding service requirements, facilitating accurate estimates
- Provide service to internal and external customers, responding quickly and accurately to requests for information
- Assemble job paperwork for operations while providing a complete move plan with detailed descriptions of all services to be provided
Requirements:
- National Account & International relocation experience is preferred
- Minimum of 2 years management experience
- Polished written and verbal communication skills
- Proficiency with Microsoft Office Programs
- Ability to learn new business software and internet-based programs
- College Degree and/or Business Management Training
- Customer service, communication, teamwork, organization, planning, time management, dependability, excellent verbal and written communication skills
- Must be able to interact cooperatively and professionally with customers and co-workers
- Must have empathy and understanding with customers
We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are committed to providing exceptional customer service.
To apply, please submit your resume and cover letter highlighting your relevant experience in customer service management.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Sycamore, IL 60178: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Management: 1 year (Required)
- Relocation Coordinator: 1 year (Preferred)
Work Location: In person
Hours
40
Salary (in USD)
$45000 to 50000 Per Year
- send Resumes to elih@blackhawkmoving.com
Job Summary
Full Time
Transportation
$81k-105k (estimate)
10/13/2023
05/09/2024
blackhawkmoving.com
SYCAMORE, IL
25 - 50
1978
Private
DANIEL A HAMINGSON
$10M - $50M
Transportation
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The job skills required for Customer Service Manager include Customer Service, Planning, Microsoft Office, Written Communication, Team Management, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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