47 Customer Service Specialist Jobs in Meridian, ID
Idaho Heating & Air and Idaho Geothermal is Hiring a Customer Service Specialist Near Meridian, ID
This exciting role gives you the opportunity to be the most important part of the customers five-star experience. You will be the hero while scheduling calls and working with Technicians to make sure both are set up for success. We know this job is important for the business, the most important part of the business! There's no better company in the valley to work for which is why people come looking for a job, and end up staying for a career!
Responsibilities:
- You will have the opportunity to work with AMAZING clients every day, scheduling service calls, maintenance appointments, issuing purchase orders, maximizing the job board and being the Technicians biggest cheerleader. We deliver 5-star Customer Service on every call and it starts with you!
- You will have the opportunity to learn about the trades and have advancement opportunities as the company grows. The more you learn, the more opportunities you will have.
- Promote the company, employees, the brand and the trades! Win-Win-Win-Win!
- Responsible for making outbound calls giving reminders of upcoming appointments, scheduling maintenance calls, status updates, happy calls and follow up sales as needed. An opportunity to make bonuses and commissions on sales!
- Listen to understand customer concerns when conflict happens while looking for a favorable solution.
- Coordinate with Service Team to Dispatch Technicians per skill level and location.
- All other duties as assigned.
- Prior customer service experience
- Basic clerical and prior data entry experience.
- Proficient with Microsoft Office, Excel, Word, Power Point; Service Titan experience a plus.
- Detail oriented and highly organized with exceptional follow-through abilities and problem-solving skills.
- Strong verbal and written communication.
- Ability to provide 5-star customer service through building trust, demonstrating empathy and creating relationships for life.
- Outstanding Team Player that blends well with all levels of the organization, vendors and customers who enjoys working in a fast-paced, goal-driven environment.
- High energy with a positive outlook. Mindset is key!
- $18 DOE
- Performance Bonuses
- Spiffs
- Inside Sales Commission Structure
- Medical, Dental and Vision Insurance (Medical Premiums paid @ 75% by Company)
- Paid vacation time off
- IRA match of 3% by company after probationary period
- On the job training, mentoring and coaching
- Opportunity to advance
- 6 paid holiday after probationary period
Job Summary
Full Time
$38k-48k (estimate)
04/29/2024
05/12/2024
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
