Role Overview

ID.me is looking for a highly skilled and motivated Senior IT Engineer specializing in Automations & Integrations to join our dynamic IT team. In this pivotal role, you will be responsible for designing, implementing, and maintaining automation workflows and integrations that enhance our operational efficiency and productivity. You will work closely with various departments to understand their process automation needs and develop solutions that seamlessly integrate our various business systems. If you are passionate about leveraging technology to solve complex problems and improve business operations, we would love to hear from you.

Responsibilities

• Design, develop, and implement automation workflows using a variety of tools and languages
• Lead integration projects to ensure seamless communication between various internal systems, such as CRM, ERP, HRIS, SIEM, Data and custom applications
• Conduct detailed requirements analysis to understand and anticipate the needs of internal stakeholders for process improvements through automation
• Maintain and enhance existing automation and integration solutions, ensuring they are scalable, secure, and efficient
• Collaborate with security to implement automation solutions that comply with company policies and industry standards
• Troubleshoot and resolve any issues related to automations and integrations, providing high-level technical support as needed
• Maintain thorough documentation for all implemented processes, ensuring clarity and ease of understanding for both technical and non-technical users
• Provide ongoing support and maintenance for all deployed automation solutions, ensuring they remain effective, up-to-date, and aligned with the organization's objectives
• Perform moderate and complex infrastructure and system upgrades 
• Cultivate cross-functional relationships with internal teams
• Monitor and analyze system performance and provide recommendations for improvement
• Keep abreast of the latest trends and technologies in automation and integration, recommending innovative solutions to improve business processes

Qualifications

• 5 years of experience as an IT systems engineer or similar in an enterprise environment
• Bachelor’s Degree in Computer Science, Information Systems, or equivalent experience.
• Advanced proficiency automating and orchestrating solutions to manual processes
• Proficiency in popular automation tools and platforms
• Experience administering SaaS applications in a corporate environment
• Experience working with version control systems
• Familiarity in a command line environment such as Bash/ZSH
• Experience with programming languages such as Go, Python, Ruby or similar
• Knowledge of Linux/Unix based systems administration, security and networking technologies
• Strong analytical and critical thinking abilities to troubleshoot complex issues and devise innovative solutions
• Ability to articulate technical concepts to non-technical stakeholders, ensuring clarity and alignment in objectives
• Ability to pay close attention to detail while performing technical tasks
• Excellent time management, organizational, written, and verbal communication skills
• Relevant industry certifications in automation or system integration are a plus 

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