1 Helpdesk Support (Hybrid) Job in ME, ME
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ICST, LLC is Hiring a Helpdesk Support (Hybrid) Near ME, ME
Helpdesk Support
Hybrid role
Onsite one day every 2weks
Location : Augusta-Maine
Description :
Assist in coordination of testing changes, upgrades and new software.
products, ensuring systems will operate correctly in current and future
environment.
Make recommendations on functional and technical improvements to the
environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply
potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment
questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the
department and the technology requirements of the department.
Provide desktop computer support.
Serve as a point of contact for communication and coordination of service
outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer
equipment.
Coordinate the procurement and installation of new computer hardware
and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and / or documentation materials regarding latest
technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and / or recommend purchases of computers, network hardware,
peripheral equipment, and software.
Investigate user problems, identify their source, determine possible
solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related
equipment, devices, and systems add or upgrades and configures
modems, disk drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to
identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation / system availability
and performance expectations.
Ability to work in a team environment.
Strong communication skills; both written and spoken.
Top 3 Skills : Desktop Support
Desktop Support
Customer Service
Documentation
Job Summary
Full Time
IT Outsourcing & Consulting
$47k-59k (estimate)
02/28/2024
04/10/2024
i-cst.com
WINDHAM, ME
<25
1996
ASHOK NALAMALAPU
<$5M
IT Outsourcing & Consulting
Related Companies
About ICST, LLC
iCST breathes and lives excellence. Our clients and consultants represent the best, brightest and most innovative people and organizations in Maine, the US and internationally. For over twenty years our clients have relied on iCST as a trusted consultant to provide key software solutions and IT staffing during critical growth period and IT development projects. Our consultants represent the leaders in their respective IT disciplines ready to contribute on short, long term or permanent engagements. Our high standards and commitment to quality and on-time delivery have gained iCST national and i...nternational awards. Our process is simple. It is about understanding. We spend the time and effort to get to know our client and candidates. iCST works closely with our business partners to thoroughly understand and match business requirements and soft skills with our extensive local, national and international candidate and contractor database. We recognize employees and internal contractors are critical to the success of our business partners so we provide a multi-layered screening process to ensure we are providing the highest quality, effective and tailored solution for your business. We are always looking for exceptional companies and talent in the market today. We welcome the opportunity provide you the solutions you need and connect you with the best businesses and resources available. Our solutions help top-line revenues for our clients and new opportunities for our consultants. The IT business is not waiting and nor should you, contact us today!
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The job skills required for Helpdesk Support (Hybrid) include Customer Service, Desktop Support, Installation, Computer Hardware, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support (Hybrid) positions, which can be used as a reference in future career path planning. As a Helpdesk Support (Hybrid), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support (Hybrid). You can explore the career advancement for a Helpdesk Support (Hybrid) below and select your interested title to get hiring information.
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