The Patient Services Representative - Float (PSR - Float) represents the face of our company to patients, both as part of their health routine or for insights into life-defining health decisions.
The PSR Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
The PSR Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP)

Job Requirements:
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Committed to all policies & procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Must be able to make decisions based on established procedures and exercise good judgment.
Capable of handling multiple priorities in a high volume setting.
Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

Required Education:
High school diploma or equivalent.

Medical training:
Medical assistant or paramedic training preferred.
Phlebotomy certification preferred.
Required in California, Nevada, and Washington.

Work Experience:
Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
Minimum 2 years in a Patient Service Center environment preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.