Patient Intake Representative

Location : Worcester MA

Duration : months with Possible Extension

Description : Summary :

Summary :

The main function of a patient access representative is to act as the liaison between the organization and the customer / patient.

They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.

Job Responsibilities :

• Act as liaison between client, the customer base, and patients.
• Schedule patient appointments and greet patients upon appointment arrival.
• Ensure a welcoming environment for all patients and visitors.
• Assist patients with registration and check in procedures.
• Data entry of patient demographics and billing information.
• Verification of insurance coverage and collect / post payments to patient accounts.
• Collect and prepare specimens for testing and analysis when needed.
• Call physician offices to confirm the accuracy of test orders.
• Monitor and log patient wait times on a regular basis.
• Notify the supervisor of any patient issues in a timely manner.
• Promote and provide information about client patient services.
• Manage office supplies to ensure proper inventory levels.
• Perform administrative and clerical duties as necessary.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
• You will be on your feet all day.

Skills :

• Knowledge of Microsoft Office.
• Strong verbal and written communication.
• Courteous with strong customer service orientation.
• Understanding of medical terminology used in clinical settings.

Requirements :

• Highschool diploma or equivalent experience.
2 hours ago