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Job Description:
The Dental Patient Services Representative acts as a resource to the assign team Supervisor. The Dental Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The DentalPatient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Dental Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. The Dental Patient Services Representative is a key resource for communication to Patient Scheduling Supervisor or Medical Front Desk Supervisor depending on assigned home team on any problems, scheduling issues including same day access. Customer service and patient satisfaction are key initiatives in this role.
Educational Requirements:
High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.
Experience Required:
Two years relevant work experience preferred including demonstrated customer service and accurate data entry.
Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.
Reporting Relationship:
Reports directly to the Director of Dental Services.
EOE
Full Time
Ancillary Healthcare
$41k-55k (estimate)
02/15/2024
05/11/2024
RHINELANDER, WI
50 - 100
2017
GREGORY R NYCZ
$5M - $10M
Ancillary Healthcare
The job skills required for Dental Patient Services Representative include Customer Service, Scheduling, Problem Solving, Patient Flow, Patient Satisfaction, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Dental Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dental Patient Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dental Patient Services Representative positions, which can be used as a reference in future career path planning. As a Dental Patient Services Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dental Patient Services Representative. You can explore the career advancement for a Dental Patient Services Representative below and select your interested title to get hiring information.