18 Patient Services Representative Jobs in Worcester, MA
Family Health Center is Hiring a Patient Services Representative Near Worcester, MA
Job Description
Job Description:
The Patient Services Representative acts as a resource to the assign team Supervisor. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. The Patient Services Representative is a key resource for communication to Patient Scheduling Supervisor or Medical Front Desk Supervisor depending on assigned home team on any problems, scheduling issues including same day access. Customer service and patient satisfaction are key initiatives in this role.
Educational Requirements:
High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.
Experience Required:
Two years relevant work experience preferred including demonstrated customer service and accurate data entry.
Professional Licensure/Special Skills and Certification Required:
Me dical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.
Interpersonal Relationships/Organizational Expectations:
- Commitment to providing health care to families in a medically underserved community.
- Willingness to be flexible in the development of new methods of health service delivery.
- Ability to deal with sensitive information in a highly confidential manner.
- Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders and other regulatory agencies.
- Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities.
- Awareness of resources available within the health center to accommodate the needs of patients.
- Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
- Processes personal health information in accordance with FHCW HIPPA policies and procedures.
Supervisory Responsibilities:
None
Reporting Relationship:
Reports directly to the Patient Scheduling Supervisor or Medical Front Desk Supervisor (Depending on assigned team)
EOE
Job Summary
Full Time
$42k-53k (estimate)
04/23/2024
05/12/2024
RHINELANDER, WI
50 - 100
2017
GREGORY R NYCZ
$5M - $10M
Ancillary Healthcare
Related Companies
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
02/28/2022: Vallejo, CA
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
02/15/2022: Kennewick, WA
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
03/07/2022: Saint Cloud, MN
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
12/16/2021: Fort Wayne, IN
This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
02/11/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
02/16/2022: Stockton, CA
Must exercise empathy and respect to provide excellent customer service for patients.
12/21/2021: Omaha, NE
Step 3: View the best colleges and universities for Patient Services Representative.
