28 Service representative Jobs in Longview, TX
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iClassPro, Inc. is Hiring a Service representative Near Longview, TX
This is NOT a remote position
We are looking for a friendly and detail-oriented Payment Services Representative to join our team at iClassPro, Inc. As a Payment Services Representative, you will be responsible for providing excellent customer service and support to our clients regarding payment processing and other product inquiries.
With your friendly and approachable demeanor, you will serve as the front-line contact for our clients, ensuring their satisfaction and helping them navigate any payment-related concerns.
In this role, you will :
- Assist clients with product inquiries and resolve payment-related issues
- Process payments, refunds, and adjustments accurately and in a timely manner
- Provide guidance and support to clients regarding payment processing procedures
- Maintain accurate records of customer interactions and transactions
- Processes risk reviews and chargebacks
- Assists with customer onboarding and terminal troubleshooting
- Collaborate with other teams to ensure smooth payment operations and resolve any customer concerns promptly
- Has a friendly and approachable demeanor
- Has excellent communication and interpersonal skills
- Is detail-oriented and has strong problem-solving abilities
- Is able to manage time effectively and prioritize tasks
- Has a high level of proficiency in computer and internet usage
Education and Experience :
- Previous experience in a customer support or payment services role
- Experience with payment processing systems, underwriting, risk reviews, and chargebacks is a plus
- Knowledge of card brand rules
- High school diploma or equivalent is required
Benefits
- Health Insurance including medical, dental, vision, life)
- EO Medical paid at 100%
- Generous PTO
- 401K with company match
Please note that this position requires both an acceptable background check and credit history check as part of the hiring process, due to the sensitive nature of the role involving access to customer credit card data.
Last updated : 2024-05-17
Job Summary
Full Time
$43k-55k (estimate)
05/19/2024
06/13/2024
The job skills required for Service representative include Customer Service, Problem Solving, Customer Support, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service representative positions, which can be used as a reference in future career path planning. As a Service representative, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service representative. You can explore the career advancement for a Service representative below and select your interested title to get hiring information.
If you are interested in becoming a Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Representative job description and responsibilities
Customer service representatives typically responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.
01/08/2022: Orlando, FL
Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
03/20/2022: Bangor, ME
Service representatives may also offer additional sales and products, sell products or services directly.
02/02/2022: Springfield, MO
Measure and analyse customer feedback.
03/13/2022: Davenport, IA
Service representative are responsible for addressing customer needs and ensuring they have a good experience.
03/09/2022: Syracuse, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Representative jobs
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
03/24/2022: Worcester, MA
Service representatives typically use a telephone, computer and other office equipment.
01/08/2022: Jackson, MS
Depending on their roles, qualifications, specialization and years of experience, a customer service representative may vary their salary rate.
02/16/2022: Columbus, MS
A good service representative should not waste customers’ time by keeping them waiting for too long.
01/17/2022: High Point, NC
The best service representative must have a deep knowledge of how their companies’ products work.
04/02/2022: Washington, DC
Step 3: View the best colleges and universities for Service Representative.
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