**Client/Customer Services Representative**

**IQVIA Holdings Inc.**

****Richmond, Virginia****

Job Overview

Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.

Essential Functions

Trains to provide day to day guidance and support to clients

Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through

Develops the interpersonal skills necessary to build effective business relationships with defined clients

Develops an understanding of clients potential business needs

Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle

Provides support to other team members

Qualifications

Bachelor's Degree required

Some related work experience required

Experience in an IQVIA role preferred and pharmaceutical experience preferred

Proficient in PC applications such as Excel

Ability to communicate effectively with various levels in the organization (written and oral)

Ability to carry out some analysis and information gathering to resolve problems on routine matters

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000 employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIAs Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

2020-11-03 00:00:00