Clinical Director of Operations - Integrated Outpatient Facility

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

iCare Health Services LLC is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

As a Director, you play a direct role in saving the lives of our patients each day by serving our residents in a safe environment promoting long term recovery.

iCare Health Services is seeking a Director of Outpatient Services to run the day-to-day responsibility for the management and operation of the programs/facility.

• Primary responsibility for the development, implementation and achievement of the program’s strategic business plan in conjunction with routine operations to include: quality of services, staff development, maintenance of licensure and accreditations, financial performance and continuous performance improvement.
• Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement. Ensures that project/department milestones/goals are met and are adhering to the approved budgets. The incumbent will be challenged with growing and expanding the current business model.
• Develops and monitors the processes and procedures that support integration of behavioral health into all Clinical Operations programs.
• Manages the development and integration of behavioral health clinical services for all Clinical Operations programs
• Collaborates with department leadership to facilitate appropriate process improvement strategies related to behavioral health integration processes.
• Collaborates and identifies appropriate metrics and outcomes related to integrated behavioral health services.
• Collaborates with leadership as part of the escalation team supporting behavioral health issues for Clinical Operations
• Ability to supervise a diverse population of staff from BHT's to peer support, etc

Qualification

• Master’s degree from an accredited college or university in social work, mental health, or related degree required
• A minimum of five (5) years’ experience in a healthcare setting or managed care company, with experience in patient assessment, treatment planning, psychoeducation and psychotherapy process groups, and utilization management, or case management.
• 5 years’ experience as a supervisor or manager in a clinical or managed care setting.
• LCSW, or LPC, or other healthcare related independent licensure required
• Must be at least (21 years of age) per Arizona Administrative Code R9-20-204
• Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment
• Must have or obtain a valid Arizona Driver License, be 21 years of age
• Current certificate to perform CPR and First Aid for Children and Adults
• Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
• Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, iCare Intranet, the Internet, and department software applications.
• Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
• Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.
• Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
• Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
• Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
• Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
• Technical Skills: Knowledge of behavioral health or substance use integrated service methodologies; Advanced knowledge of managed care principles; Advanced knowledge of Utilization, Case and/or Disease Management BH programs;; presentation skills, Working knowledge of training and marketing of Integrated Behavioral Health

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Behavioral health: 5 years (Preferred)

License/Certification:

• Fingerprint Card (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Glendale, AZ: Relocate before starting work (Required)

Work Location: In person