• Building guest relationships through a swift, professional and highly personal service

• Collating and sharing expert local knowledge of events, places of interests and restaurants

• Resolving guest issues and using their feedback to improve guest satisfaction

• Delegating duties to your team while also setting exceptional standards

• Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality

• Leading the way as a brand ambassador to promote the hotel’s other businesses

• Communication and customer service skills

• Strive for excellence in an eager and motivated manner

• Possess the ability to work under pressure

• Demonstrate exceptional timekeeping and reliability

• A High School diploma / qualification. College and university degree would be a bonus

• At least four years‘experience in an upscale hotel / equivalent environment as a Concierge or related discipline

• Fluent English and local language are essential, any additional languages would be great

• At least one years’ supervisory experience or equivalent combination of education and experience

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.