Summary: We are looking for talented, hardworking, and detail-oriented individuals for our Financial Center Operations Specialist position. At Independent Financial, you will have an opportunity to make a difference in the community by helping our clients and providing quality service. If you want to become a part of a growing company and collaborative culture, we would love to talk to you. Responsibilities: Serve as an operational subject matter expert and provide support to Teller and Service Associate staff by reviewing complex customer transactions and providing guidance, overrides, and approvals as required May assist Financial Center Assistant Manager with or lead financial center audit processes, training, and shift scheduling of financial center staff Maintain knowledge needed to promote and discuss financial products and services offered by the bank, and to ensure regulatory and safety policies and procedures are met Open new accounts including but not limited to checking, savings, CD’s, IRAs, and Business accounts Process maintenance, operations, and correspondence services for new and existing accounts Offer excellent service and build strong rapport with customers to develop and maintain strong relationships and trust Actively participate in meeting financial center sales goals by participating in workplace banking events, cross-selling applicable financial products and services to meet customers’ needs, and referring customers to other lines of bank business to expand existing relationships Perform duties of Financial Center Teller, to include balancing cash drawer daily, assisting with balancing vault and ATM, and providing various account services to customers Qualifications: High school diploma or equivalent education certificate (GED) Minimum of 3 years of experience in a sales and service environment involving cash handling and face-to-face customer service interaction. Minimum of 3 years of new accounts experience (with a bank) required Minimum of 1 year in a lead or supervisory role Strong organizational, interpersonal, communication, and customer relation skills Benefits: Competitive starting pay rate of at least $22.00/hour Full time employees are eligible for medical, dental and vision insurance effective on the first of the month following date of hire Eligible for 401k. Will match 100% of the first 6% of your contribution Tuition reimbursement of up to $3,000 per calendar year Job Details: Regular To all recruitment agencies: Independent Financial does not accept agency resumes without formal engagement of the agency. Please do not forward resumes to Independent Financial employees or any other organization location. Independent Financial is not responsible for any fees related to unsolicited resumes. Independent Financial is host to a diverse group of professionals; offering careers in lending, finance, management, marketing, technology and much more. We welcome talented and capable people with a heart for community service, strong personal values and integrity to join our team. Let’s discover new opportunities, together. Become part of a team that provides a wide range of relationship-driven banking products and services tailored to meet the needs of businesses, professionals and individuals. ______________________________________________________ All full-time and part-time roles that are regularly scheduled for 30 or more hours per week are benefits eligible. We are pleased to provide industry-leading benefits, resources and support to our employees. ______________________________________________________ To be considered for this position, you must at least meet the basic qualifications. No phone calls or direct e-mails please. Pre-employment background screening will be conducted. Independent Financial is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 469-301-2630. Independent Financial is a trademark of Independent Bank To all recruitment agencies: Independent Financial does not accept agency resumes without formal engagement of the agency. Please do not forward resumes to Independent Financial employees or any other organization location. Independent Financial is not responsible for any fees related to unsolicited resumes.