iatricSystems is seeking a skilled and experienced Support Center Analyst to join our Support team. You will work within the support team to assist our customers with their requests and technical problems. This position will report to the Manager of Support Services of our iatricSystems business unit and will work out of our Daytona, FL office with the option of some remote work. What your impact will be: The Service Center Analyst (SCA) position resides within the iatricSystems Service Center and is part of the Service Desk & Technical Management (Service Support Operations Center) functions which provide the primary point of contact for our customers. Those contacts are categorized as Incident, Problem, Event Management and Service Fulfillment initiation. The SCA creates/updates the contact identification (type), creation and logging, categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket (iTask); or if required, escalation to the next level of support or closes the iTask as appropriate. What we are looking for: Ability to work with minimal supervision. 24/7/365 Service Center Support personnel must have the ability to work assigned a 12-hour shift either 12 am to noon or noon to 12 am 1 day/week as required. Occasionally cover other shifts due to customer or co-worker events. (urgent service need, vacations, sick) Ability to take ownership and responsibility for work assigned, a desire for continual improvement A high level of proficiency with the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) A two-year technical degree or 2 years technical support experience is acceptable What would make you stand out: Solid verbal and written communication skills supporting a business environment. Courteous and respectful communications are required to maintain effective business relationships for all staff and customers Excellent customer service skills to listen intently, diagnose issues, and apply resolution efficiently Task-oriented with accuracy and high sense of urgency to complete responsibilities Self-motivated and able to work on individual initiatives, plus within a virtual team setting displaying accountability and reliability to build trust. Multitasking in a stressful environment is required The ability to effectively problem-solve to determine resolution needed efficiently Basic technical understanding coupled with the ability to learn and provide support for ongoing new product development, changes to existing products along with hardware/infrastructure dependencies for those products. Ability to perform triage of critical/high tasks and escalate appropriately based on training, policies and procedures Ability to document issues clearly, accurately and in a concise manner What we can offer: Opportunity for challenging projects and professional growth 3 weeks’ vacation and 5 personal days Comprehensive benefit package Lifestyle rewards Flexible work options About us: iatricSystems™, an independent business unit of Harris Healthcare, is a team of Information Technology and Healthcare specialists dedicated to improving the delivery of care through technology. Our ranks include IT managers, project managers, software engineers, nurses, lab techs, and other medical professionals. We help healthcare organizations enhance their IT investments. This position will report to the Manager of Support Services of our iatricSystems business unit and will work out of our Daytona, FL office with the option of some remote work. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.