5 Support Specialist Jobs in Canton, OH
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I3 Verticals is Hiring a Support Specialist Near Canton, OH
SUPERVISORY RESPONSIBILITIES: Sole Contributor
JOB LOCATION: Canton, OH
The Support Specialist position is a key team member of the Support Team within the Business Operations unit at PaySchools. This position reports directly to the Support Manager.
High school diploma or equivalent required. Bachelor’s degree from accredited college desired.
- Demonstrate an excellent quality of support to our customers (customer-first approach).
- Provide email and phone support of PaySchools products to our customers that include Online Payment solutions and QuikLunch POS.
- High availability for support contact to ensure a timely and accurate response to all inquiries.
- Respond to inquiries for support requests from customers, Business Partners, and internal co-workers in a timely manner.
- Utilizes phone, email, and remote connections to investigate and resolve customer issues.
- Diagnose the underlying cause of customer issues or performance issues.
- Evaluate ongoing support issues, and look for ways to suggest preventative measures.
- Create and maintain documentation to assist in future problem resolution.
- Earn SME (Subject Matter Expert) level knowledge on 2 of our software products.
- Provide training and live support for QuikLunch POS, QuikApps, and Online payments products.
- Graduate to entry-level support on a 3rd and/or 4th product.
- Perform setup/programming of QuikLunch items/button layouts.
- Perform installation/repairs/support of hardware.
- Other tasks as directed by the Support Manager.
- Good written and verbal skills.
- Well organized.
- Excellent with customers.
- Comfortable on a computer and experience with Microsoft Office.
- Positive attitude and willingness to learn.
- Contribute to a positive team environment.
An employee in this role provides support of our POS software, Meal Application Software, and payments solutions to our customers. This includes assisting the customers from the user’s perspective, resolving know issues. This position will also support our direct clients (the school district personnel) for training and live support of QuikLunch POS. This position requires a friendly, professional, and courteous approach to ensure a positive customer experience.
Job Summary
Full Time
01/20/2023
01/18/2024
i3verticals.com
FOREST HILLS, TN
500 - 1,000
2012
GREGORY DAILY
$200M - $500M
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The job skills required for Support Specialist include Installation, Futures, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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The specialists work along with the staff members to supervise the assigned projects by an organization.
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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Proven work experience as a Sales support specialist or Sales support associate.
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Tech support specialists need good communications skills.
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Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.
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