The I Hotel and Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Conference Center is seeking a Front Desk Manager with the following qualities and qualifications:

• Checking guests in and out
• Responding to community and university-related inquiries
• Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
• Crisis management in a time of guest need
• Providing facility tours
• Attending to guest needs (which includes but is not limited to): shuttle service, delivery of personal artifacts and all guest requests
• Direct, oversee, and manage daily front desk operations
• Manage reservations, guest inquiries, and shuttle schedules in an efficient and timely manner
• Guide and instruct Guest Service Agents to complete daily required tasks
• Ensure completed shift report, making note of issues and appropriate solutions
• Complete pass-on of all critical information to next manager to ensure no errors
• Act as the point of contact for guest issues during the shift; resolve billing issues
• Other duties and tasks as assigned by General Manager.

• High level of commitment to exceptional customer service.
• Minimum of 1 year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
• Excellent communication skills.
• Customer service experience.
• Solid judgment and ability to resolve conflicts effectively, and operate effectively in stressful situations.
• Ability to adapt to changing guest needs.
• Technical proficiency (computer applications) with an understanding of hospitality operating systems.
• Ability to multi-task, with strong organizational and time management skills.
• Mature, with good judgment, detailed oriented, friendly, and responsible.
• Must be willing to work weekends and holidays.