Job Title Dealer Contact Job Family Job Description What starts with YOU, moves the world! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Contact based out of our office in Danville, IL. Who you are: A highly motivated individual who thrives in a fast-paced environment. Incumbent must possess interpersonal skills needed to overcome objections and be able to influence the opinions and actions of others. One who must adapt to different customer cultures and tendencies instantaneously, while providing the best customer service in the industry What you will do: Facilitate Hyster and Yale Dealers in expediting backordered parts. Assist Hyster and Yale Dealers in part identification issues. Support Hyster and Yale Dealers in determining order status by utilizing various logistic tools available providing tracking/proof of delivery information. Staff omni-channel (voice and chat) communication, in addition to traditional incident volume. Maintaining our reputation of excellence in the marketplace by efficiently minimizing truck down situations. communicate to both brands adapting effortlessly to various customer cultures and tendencies. What you will need: BS Degree, Associates degree with 1-year related experience, or Highschool Diploma/GED with 2-6 years related experience, 6 years preferred. Skills, Experience & Abilities: Data Analysis/Problem Solving Skills Excellent Communication/Customer Service Skills Parts/Service Manual Knowledge & Print Reading Skills Familiarity with telematics industry Who we are: HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years. What we offer: Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI-TE1 #LI-ONSITE Job ID 0029 Employment Type Full time Work Hours 40 Travel Required Primary Location HYG US Danville, IL Address 1010 East Fairchild Street Zip Code 61832 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled At Hyster-Yale Group, our goal isn’t just to build the best lift trucks possible, but to create solutions that enable our customers to improve the overall efficiency and effectiveness of their businesses. Product development is informed, on-going and proactive. Our wide global presence, among the largest of all material handling manufacturers, enables Hyster-Yale to commit the resources necessary to ensure our lift trucks are some of the most innovative in the industry. Through our global reach, in-depth business analysis and industry experience, Hyster-Yale Group provides unparalleled product support to our dealers, customers and suppliers. It all translates to higher productivity and lower cost of ownership for our customers.