Looking for an opportunity to join a great company whose core purpose is to power the visionaries of this world by delivering them cutting edge infrastructure technology solutions that are tailored to their needs, quickly, reliably and cost efficiently.

As a cutting-edge Montreal-based technology company, Hypertec is a global provider of information technology products and services. Its strategic divisions serve more than 3,000 customers in over 70 countries. Its solutions are employed by organizations from small to large in sectors including cloud providers, media and entertainment, financial services, aerospace, engineering, healthcare, government and education.

To keep up with our rapid growth, we are looking for a Manager, Field Deployment  to join our growing team, all while being a leading example of our company culture.

CORE RESPONSIBILITIES

• Manage a team of field technicians across multiple locations;
• Oversee the training department and managing the trainer(s);
• Onboard new field technicians;
• Ensure key processes are followed, maintained and continuously improved to meet the evolving needs of customers and to improve the performance of the department;
• Implement a structure that ensures proper setup of installations across regions;
• Manage customer escalations;
• Develop, establish and maintain exceptional working relationships with new and existing customers to ensure a high level of customer satisfaction;
• Ensure a good partnership with all third party contractors;
• Manage end-to-end field deployment activities, including site surveys, equipment installation, configuration, testing, and commissioning;
• Ensure adherence to project timelines and customer requirements;
• Plan and allocate resources effectively to support field deployment projects;
• Manage equipment, inventory, coordinating logistics, and optimizing technician schedules.

WHAT YOU WILL BRING

• Bachelor's degree or relevant field experience;
• 10 years’ experience in a similar role with a minimum of 5 years in a managerial capacity with dispersed teams;
• Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels;
• Track record of exceeding targets, KPIs, SLAs;
• Superior communication and presentation skills with the ability to articulate complex technical matters to a wide range of audiences;
• Excellent problem-solving skills and the ability to think outside of the box;
• Strong interpersonal and leadership skills with ability to manage and engage employees;
• Ability to travel internationally as required.

WHAT WE OFFER

• Competitive compensation;
• Comprehensive benefit plan including medical, dental, vision, disability insurance, life insurance and Employee Assistance Program (EAP);
• 401(k) with Employer contribution;
• Health Savings Account (HSA) with Employer contribution;
• Paid Floater Days;
• Dynamic and collaborative work environment;
• Career advancement opportunities;
• Employee Referral program;
• Tuition Reimbursement program;
• Employee Purchase Program.

Are you up for the challenge? 

Hypertec is an equal opportunity employer. 

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.