Company Profile

Hyperfine (NASDAQ: HYPR) is the groundbreaking MedTech company that created Swoop, the world’s first FDA-cleared portable magnetic resonance imaging (MRI) system capable of providing neuroimaging at the point of care. Our mission is to transform patient care by creating access to life-saving diagnostics and actionable data at the point of care.

Today, eighty percent of the world’s population lacks access to MRI. Hyperfine is on a mission to address the limitations of current imaging technologies and make MR imaging accessible anytime and anywhere.

Do you have a background in magnetic resonance imaging, deep learning, electrical engineering, physics, or related fields? What about health equipment sales, business development, or marketing? Hyperfine lives and works on the cutting edge of medical imaging accessibility. If you enjoy a challenge as much as you value a committed workplace, we could be the next step in your rising career.

SUMMARY:

The Sr. Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System. This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures. The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also be responsible for driving clinical adoption, utilization, account management, and expansion for our customers. 

RESPONSIBILITIES:

• Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and optimize product value and utilization
• Provide customized training and support for new operators of the Swoop System and maintain strategic relationships and support post-installation
• Develop and maintain relationships in accounts with key personnel within the hospital and consult on best practices and use cases 
• Provide R&D with clinical input and feedback for new projects
• Consult with sales on identifying sales opportunities within existing installed base to increase sales and revenue goals 
• Support new product evaluation and clinical studies
• Support the centers in optimizing their standard procedures and workflows
• Monitor and drive adoption, retention, expansion, and advocacy of customers
• Collaborate with the sales team by providing technical support in various sales cycles to win new business, including accompanying site visits as neededfor demonstrations 
• Work with the sales team to develop a strategy to drive Swoop utilization
• Manage and prioritize all opportunities to enhance client relationships and accelerate the decision making process that will grow revenue through increased adoption within a facility or network
• Partner with internal stakeholders (ex. sales, product, marketing, clinical sciences, clinical applications) to share feedback, identify trends, and make introductions that result in increased value for the customer and Hyperfine
• Mitigate attrition risks by identifying product gaps and coaching customers to take advantage of all available resources
• Work closely with teammates and/or RN counterparts to provide customer success to install base customers and future potential customers
• Represent Hyperfine and demonstrate products at trade shows and society meetings
• MRI peer Key Opinion Leader (KOL) development
• MRI safety and screening knowledge and analyzing contraindications regarding portable low field vs. high field MR
• MRI sequence and protocol understanding workflow optimization
• Support scanner software and firmware upgrades for customers
• Perform scanner implementations at customer sites
• Perform virtual and on site training of scanners to customers
• Participate in image review with customer physicians and Hyperfine medical officers
• Backup / support for image demonstrations
• Case review with healthcare staff
• Trade show image support and case reviews

KNOWLEDGE AND SKILL:

• In-depth knowledge reading of the critical care setting to make consultative clinical recommendations to optimize procedures
• Experience working with a variety of stakeholders including physicians, business administration, clinical, etc.
• Ability to develop relationships with key decision makers and influence them on technically complex procedures
• Strategic thinker and creative problem solver 
• Hands on, strong team player, and fully accountable for delivering agreed-upon tactical performance metrics
• Excellent written and verbal communication skills
• Highly organized and able to multitask
• Articulate, analytical, technically savvy, and professional 
• Strong computer skills 
• Self-driven and self sufficient 
• Positive attitude and team player-oriented individual 
• Excellent time management, including managing daily schedule, travel plans, and expenses 

EDUCATION/EXPERIENCE REQUIRED:

• Associate’s degree in Radiology Sciences or related field
• Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent
• 5 years’ experience in clinical MRI imaging or similar experience (e.g., 3 years mobile X-Ray 2 years in MRI in a hospital setting)
• 2 years’ experience operating in clinical applications or clinical training experience

PHYSICAL DEMANDS:

• Reside in assigned territory and ability to work from home-based office
• Able to travel up to 75% of the time within and outside of territory, including occasional weekend travel
• Ability to work long hours and execute under pressure with short turnaround times
• Live near a major airport
• Have an automobile for ground-based transportation.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment Visa at this time.

Applicant Privacy Notice

Scope and Overview

This Applicant Privacy Notice describes how and when Hyperfine, Inc. collects, uses, shares, and updates personal information from individuals who wish to be considered for employment. 

Collection and Use of Personal Information

For purposes of this Applicant Privacy Notice, personal information means any information that identifies or can be used to identify an individual. Personal information excludes anonymous or de-identified data that are not associated with a particular individual. To carry out our recruitment activities, we collect, store, and process the following categories of personal information:

• Identifiers such as name and contact information, including home address, phone number, and email address;
• Your resume, CV, or profile that includes your employment history, previous and relevant work experience or other experience, and education history;
• Job openings you wish to be considered for; and
• Cover letter, if you choose to submit one.

We collect the personal information that we process directly from you. In limited circumstances third parties may provide your personal information to us, such as former employers and other third parties that assist us with recruitment activities.

We use this information to assess and compare your skills, qualifications, and experience against other candidates and consider your candidacy for employment at Hyperfine; communicate with you about the recruitment process, your application, recruitment events, and other potential career opportunities at Hyperfine; inform our internal analysis and reporting on our hiring practices and make improvements to our application and recruitment process; for security and fraud detection purposes; and to comply with legal obligations.

As part of our recruitment process, we may also request verification information such as citizenship, work permit status, government-issued identification, and date and place of birth. We will use this information to verify your information and identity; conduct background checks; confirm your eligibility to work at a particular Hyperfine office; confirm that there are no potential conflicts of interest issues in hiring you; and begin the on-boarding process if you are hired by Hyperfine. In addition, where requested by you, we will use this information to assist you with obtaining an immigrant visa or work permit, if required.

You may also voluntarily self-identify certain additional personal information such as your gender, race or ethnic origin, or veteran’s status. While we will not ask you for this type of information, you may voluntarily choose to provide it during the course of your recruitment. Such information is voluntary and your decision to provide or withhold any such information will not negatively impact whether or how we will consider you for employment. We may use any such information for internal analysis and reporting on our hiring practices and to make improvements to our application and recruitment process.

Data Sharing

We share your personal information with our employees, contractors, designated agents, or third-party service providers who require such information to assist us with recruitment. Third-party service providers may include, but are not limited to, employment background check providers, recruiting partners, and other service providers that help us manage our recruitment activities. When we contract with these third parties, we do not permit them to use or disclose your information for any purpose other than the work they are doing on our behalf or as required by law.

We may also disclose your personal information to comply with legal obligations or valid legal processes, to protect the rights and property of Hyperfine, or for emergency/safety reasons. If a business transfer or change in ownership occurs, we may disclose information, if necessary, to complete the transaction.

Data Security

We have implemented appropriate physical, technical, and administrative security measures designed to secure your personal information against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal information to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

Accessing and Correcting your Personal Information

If you would like to access, correct, or modify the personal information you have shared with us, including your contact and application information, please contact info@hyperfine.io with your request.

Deletion

Generally, we will delete your personal information after an unsuccessful application. If your application for employment is successful, we will transfer some or all of the personal information we have collected about you to your Human Resources file.

Changes to this Privacy Notice

We reserve the right to update this Applicant Privacy Notice at any time, and we will post the latest version on our careers website at https://hyperfine.io/careers/. If we make changes to this Applicant Privacy Notice during your recruitment process that, in our sole discretion, has a material impact on your rights with respect to how we process your personal information, we will notify you via email to the email address you provided to us. By continuing the recruitment process after those changes become effective, you agree to be bound by the revised Applicant Privacy Notice.

Contact Us

If you have any questions about our processing of your personal information or would like to make a request, please contact: info@hyperfine.io.

Effective Date: October 29, 2021