The Case Manager is responsible for complete case management of all patient needs. Interviews patients and families to assess needs and risk categories to develop and implement appropriate plans of care. Assures quality clinical care by coordinating all services and collaborating with doctors on plan of care. Implements, monitors and evaluates the plan of care and its effectiveness on a regular basis. Communicates regularly with relevant staff members and family members on patient's progress.

Essential Job Functions
• Participates in the patient’s assessment and development of the treatment plan.
• Implements services to patients in accordance with their individualized treatment plan.
• Collaborates with the patient and patient's family or significant others to implement an effective treatment plan, explaining the available clinical options to the team, including
the advantages and disadvantages of each option.
• Communicates and documents patient's progress toward their recovery.
• Maintains the patient's comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision
of services, coordination of care, discharge planning).
• Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with patient, their family, behavioral and general medical and dental
health care providers, community resources and others to ensure that all services prescribed in the individualized service plan (ISP) are implemented.
• Seeks out necessary resources other than covered services to meet basic needs.
• Ensures all appropriate referrals for identified services on the service plan are made and coordinated with service providers via contracted network providers or community
resources; Ensures all covered services identified on the service plan are evaluated and updated as required.
• Ensures documentation adheres to all regulatory timeframes and requirements.

Education and Experience
• Bachelor’s degree in Social Work, Counseling or related Human Service field
• 1-2 years of experience working in behavioral health setting
• Knowledge of health care, detoxification process, addiction, co-occurring disorders, DSM Criteria, and terminology.
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or
negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Working knowledge of Microsoft Word, Excel, and Outlook.