AD1 Global is a growing hotel management company and is currently looking for a Hotel Guest Service Agent for their Orlando, FL property, The Fairfield Inn & Suites by Marriott MCO.

AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some colleges preferred.
• Must speak fluent English. Other languages are preferred.
• Previous experience as Front Desk Agent
• Opera PMS system experience or others

This job requires the ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Required to work nights, weekends, and/or holidays.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Front Desk: 1 year (Preferred)
• Guest Service: 1 year (Preferred)

Work Location: In person