48 RESERVATIONS SALES AGENT (REMOTE) Jobs in Austin, TX
Hyatt Regency Lost Pines Resort and Spa is Hiring a Remote RESERVATIONS SALES AGENT (REMOTE)
Summary
SUMMARY:
The Reservations Sales Agent is responsible for representing Hyatt Regency Lost Pines to prospective guests over the phone and through email correspondence in a professional and proficient manner. Colleagues must maintain a full knowledge of Resort accommodations and amenities in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. The Reservations Sales position requires the Colleague to retain learned technical skills to communicate efficiently, complete reservations, and run daily reports.
- Ensure accuracy when making room reservations, recognize guests’ needs and requests, and properly communicate requests to the appropriate departments.
- Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue to better maximize our Resort’s revenue capabilities.
- Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
- Utilize sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service.
- Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
- Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
- Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
- Performs assigned duties on the daily reservations task list.
- Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
- Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
- Complete lead forms for all new reservations calls to the compliance expectation
- Make outbound calls and follow ups
Qualifications
- Must have strong working knowledge of Microsoft Office programs
- Must have excellent listening and communication skills
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must be able to work well under pressure and multi-task
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Minimum 1 year of hotel experience required. Reservations and/or Front Office experience preferred.
- Previous experience of Hyatt reservations systems (Reserve, Opera) highly preferred
- Must be able to type 45 wpm and have excellent communication skills
Remote Qualifications:
Same as those outlined above but also include the following:
- May work at resort in office twice a month
- High Speed internet and personal phone
- At home office space within 250 miles of resort
- Ability to meet daily production metrics
- 1-2 week training period on property
Job Summary
Full Time
$53k-67k (estimate)
02/26/2024
05/22/2024
The job skills required for RESERVATIONS SALES AGENT (REMOTE) include Front Office, Microsoft Office, Communication Skills, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a RESERVATIONS SALES AGENT (REMOTE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by RESERVATIONS SALES AGENT (REMOTE). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for RESERVATIONS SALES AGENT (REMOTE) positions, which can be used as a reference in future career path planning. As a RESERVATIONS SALES AGENT (REMOTE), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary RESERVATIONS SALES AGENT (REMOTE). You can explore the career advancement for a RESERVATIONS SALES AGENT (REMOTE) below and select your interested title to get hiring information.
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