The Assistant Rooms Operations Manager role will provide support with oversight and staff management for the Front Office, Guest Services, Housekeeping, and flexing between all areas of the operation as the business requires. The Assistant Rooms Operations Manager will strive to continually improve the guest and colleague experience while maximizing the hotel's financial performance. Specific duties in this role will include but are not limited to:

• Agility to adjust to various departments throughout the hotel as needed to support the operation
• A commitment to guest communication from pre-arrival to post-stay survey
• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt's core values
• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising colleagues primarily within Housekeeping and Front Office divisions, ensuring that the correct brand standards and luxury levels of service are maintained
• Supporting with recruitment for primarily the Housekeeping and Front Office divisions as well as the training of new and current colleagues
• Developing SOPs, policies, and initiatives to optimize the operation and see to guest and colleague satisfaction
• Conducting regular inventory of all operating supplies, maintaining par levels, entering orders while staying in line with monthly and annual budgets, and supporting department forecasting
• Ensuring a healthy and balanced work environment for all