50 HOTEL HOST LEAD (GUEST SERVICE AGENT) Jobs in Tempe, AZ
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Hyatt Place Tempe/Phoenix Airport is Hiring a HOTEL HOST LEAD (GUEST SERVICE AGENT) Near Tempe, AZ
Summary
- First contact for guest concerns - Each hotel to set specific options for service recovery
- Training of all new Hotel Hosts
- Conduct huddles to ensure clear communication of the days events to all Hotel Hosts
- Food & Beverage inventory and ordering
- Oversee FIFO (first in/first out) process with Food & Beverage
- Conduct property tours for new hires and clients as necessary to assist the Sales department
- Oversee group reservations to ensure that they are pre-assigned and pre-keyed
- Initiate boards for Housekeeping in the morning
- Walk through of public areas and kitchen with follow up report/checklist to management
- Responsible for overseeing proper meeting room set up/tear down for internal and external clients
- Act as Manager on Duty in the absence of management
- Inventory control of Hotel Host Stand supplies and kitchen supplies
- City Ledger follow up notices
- Expedia/hotels.com billing
Qualifications
- High School Diploma or GED
- Six months experience as a Hotel Host at Hyatt Place
- Completion of all First Place Training Modules
- Schedule flexibility - must be able to work any shift
- Outstanding customer service skills
- Ability to work well with other associates
- A desire and the ability to grow into a management role is preferred
Job Summary
Full Time
$27k-38k (estimate)
03/19/2023
04/22/2024
The job skills required for HOTEL HOST LEAD (GUEST SERVICE AGENT) include Customer Service, Housekeeping, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a HOTEL HOST LEAD (GUEST SERVICE AGENT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HOTEL HOST LEAD (GUEST SERVICE AGENT). Select any job title you are interested in and start to search job requirements.
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