20 Hotel Front Desk Receptionist Jobs in Cincinnati, OH
Hyatt Place Sharonville Convention Center is Hiring a Hotel Front Desk Receptionist Near Cincinnati, OH
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
Connect with the housekeeping department to ensure guest accommodations are ready
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Handle customer complaints as necessary
Take incoming calls, online and in-person room bookings requests, and answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications:
Has experience answering telephone calls and troubleshooting stressful situations
High school graduate, GED recipient, or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
About Company:
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nations top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of if we take care of our employees then our employees will take care of our guests, our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
Job Summary
Full Time
$30k-39k (estimate)
04/27/2024
05/10/2024
The following is the career advancement route for Hotel Front Desk Receptionist positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Receptionist, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Receptionist. You can explore the career advancement for a Hotel Front Desk Receptionist below and select your interested title to get hiring information.
