General Summary

Responsible for helping to achieve ongoing guest satisfaction by maintaining cleanliness and sanitation of guest rooms including, reporting room status discrepancies and maintenance problems to supervisor.

Principal Duties and Responsibilities:

• Clean rooms/suites as assigned by Director/Supervisor.
• Responsible for any assigned keys.
• Vacuum and sweep carpets and floor.
• Dust and vacuum furniture.
• Dust and clean room decorations, appliances and structural surfaces.
• Change linen and make beds.
• Clean showers, tubs, sinks and bathroom items.
• Remove used guest amenities and supplies, and replenish as necessary per specific brand standards.
• Replace room literature and other items as directed by Director/Supervisor per specific brand standards.
• Empty wastebaskets and replace wastebasket liner.
• Inspect rooms for safety hazards and for the operating condition of equipment.
• Check for damaged or soiled linens, replace as necessary.
• Report all lost and found articles and maintenance issues to a supervisor.
• Report all “Do Not Disturb” and “Refused Services” to supervisor.
• Maintain storage rooms and stock carts.
• Transfer dirty linen from housekeeping cart into laundry cart.
• Provide information to guests about hotel services, facilities and other amenities.
• Respond to requests from guests for assistance and information about the local area.
• Prepare rooms for guest arrival and respond to special requests from guests.
• Check with supervisor upon completion of room assignments, before leaving for the day.
• Assist with preventive cleaning programs as assigned.
• Adhere to all fire, safety and security procedures according to company policies.
• Perform additional assignments as required.

Job Requirements:

• One year previous housekeeping experience preferred.
• Must be able to bend, kneel, lift, push, carry and pull up to 50 lbs.
• Requires reaching overhead, climbing, crouching, and twisting.
• Must be detail oriented.