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JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES Maintain complete knowledge at all times of: • All hotel features, services, hours of operation • All room types, numbers, layout, decor, appointments and location • All room rates, special packages and promotions • Daily house count and expected arrivals/departures • Room availability status for any given day • Scheduled daily group activities • Maintain complete knowledge and comply with all hotel and departmental policies and procedures • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times • Meet with supervisor to review daily assignments and priorities • Meet with departing Front Desk Agent to review business status and follow up items • Access all function of computer system according to established procedures and standards • Set up work station with necessary supplies; maintain cleanliness throughout shift • Answer department telephone within three rings, using correct greeting and telephone etiquette • Promote positive guest relations to all individuals approaching the Front Desk • Accommodate all requests for information in a congenial manner • Process all guest check ins according to established hotel requirements • Confirm reservation in system and review all noted information • For guests without a reservation, sell a room type as agreed upon • Register guest in computer and generate a registration card • Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
MINIMUM REQUIREMENTS • High school graduate or equivalent • Previous experience in customer service. • Must be able to compute accurate mathematical calculations • Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone. • Must be able to provide legible communication and directions • Some college or training in hospitality industry. • Ability to input and access data in computer. • Ability to understand guest inquiries and provide responses. • Ability to promote positive relations with all individuals who approach the Front Desk • Ability to focus on guests' needs, remaining calm and courteous • Ability to think clearly, quickly and make concise decisions • Ability to prioritize, organize and follow up • Ability to work well under pressure of constant frequent arrivals and departures • Ability to focus attention on details
Please Apply at: https://www.hriproperties.com/careers/ then click on Lodging Careers. In the search box, type Tampa, select job and Apply.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Schedule:
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Application Question(s):
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Work Location: In person
Full Time
$26k-35k (estimate)
02/05/2024
03/29/2024
The job skills required for Front Desk Agent include Customer Service, Housekeeping, Microsoft Office, Accounting, Confidentiality, Payment Method, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.