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JOB OVERVIEW:
Check‐in/check‐out hotel guests courteously and efficiently. Process all payments according to established hotel requirements. Provide information, assistance, and hospitality to all guests and visitors.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
QUALIFICATIONS
Essential:
1. High school graduate or equivalent vocational training certificate.
2. Compute basic arithmetic.
3. Must have a good understanding of the English language.
4. Good communication skills both verbal and written.
5. Provide excellent customer service and maintain a professional demeanor.
Ability to:
6. Ability to input and access information in the property management system/computers/point of sales system. Desirable:
1. Some college or training in Hospitality Industry.
2. Previous experience as Front Desk Agent.
3. Previous cash handling experience.
4. Ability to suggestively sell.
5. Previous guest/customer relations training.
PHYSICAL DEMANDS 1. Exert physical effort in lifting/transporting at least 10 pounds.
2. Endure various physical movements throughout the work areas.
5. Must be able to stand at the front desk and exert well-paced mobility for up to 8 hours.
6. Satisfactorily communicate with guests, management, and co‐workers to their understanding.
7. Work environment – Front Desk and Back Office Areas, Guest Rooms, and all Public Areas. Job involves working under variable temperature conditions and noise levels, in indoor settings.
ESSENTIAL JOB FUNCTIONS
1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
3. Maintain positive guest relations at all times.
4. Resolve guest complaints, ensuring guest satisfaction.
5. Maintain complete knowledge at all times of:
a) all hotel features/services, and hours of operation.
b) all room types, numbers, layout, decor, appointments, and location.
c) all room rates, special packages, and promotions.
d) daily house count and expected arrivals/departures.
e) room availability status for any given day.
f) scheduled daily group activities.
6. Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
7. Meet with the Supervisor to review daily assignments and priorities.
8. Meet with the departing Front Desk Agent to review business status and follow-up items.
9. Access all functions of the computer system.
10. Answer the department telephone within 3 rings, using the correct greeting and telephone etiquette.
11. Promote positive guest relations with all individuals approaching the Front Desk.
12. Process all guest check‐ins.
13. Confirm reservation in the system and review all noted information.
14. For guests without a reservation, sell a room type agreed upon. Register guests on the computer and generate a registration card.
15. Verify registration card information with the guest.
16. Obtain backup information for guest credit/payment method and input it into the system; collect cash when designated.
17. Assign guest room.
18. Inform guests of the room safe and mini‐bar key and room key procedures.
19. Issue parking passes/validate valet parking tickets (if applicable).
20. Communicate services and amenities of the hotel to guests.
21. Obtain proper identification for tax-exempt guests and attach the form to the registration card.
22. Direct Bell Person to escort guests and transport their luggage to the room.
23. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
24. Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp).
25. Handle overbooked or “walked” guests.
26. Accommodate room changes.
27. Document all guest requests, complaints, or problems.
28. Take, record, and relay messages accurately, completely, and legibly.
29. Offer detailed information on the voicemail system to callers and guests wishing to leave messages.
30. Accept and record wake‐up call requests.
31. Issue safe deposit boxes to guests and ensure the security of keys.
32. Document and confirm reservations and cancellations.
33. Block rooms in the computer and follow through on designated requirements.
34. Pre‐register designated guests and prepare key packets.
35. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
36. Resolve discrepancies on the room status report with Housekeeping.
37. Process all check‐outs.
38. Resolve any late charges.
39. Present folio to guest and resolve any disputed charges.
40. Settle guest accounts.
41. Solicit guest comments on their stay.
42. Handle requests for late check‐outs.
43. Conduct group check‐ins/outs.
44. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
45. Adhere to all cashiering procedures:
46. Process adjustment vouchers, paid‐outs, correction vouchers, and miscellaneous charges.
47. Run closing reports.
48. Count and secure bank.
49. Complete designated cashier reports.
50. Balance receipts.
51. Drop receipts.
52. Document pertinent information in the logbook.
53. Legibly document maintenance needs on work orders and submit to the Manager.
54. Other duties as assigned.
PHYSICAL DEMANDS
EOE/AA/M/F/Vet Disabilities
Full Time
Business Services
$26k-35k (estimate)
03/17/2024
05/30/2024
CLYDE, CA
<25
2000
CARLO S ZOCCHI
$5M - $10M
Business Services
The job skills required for Front Desk Agent include Customer Service, Front Office, Cash Handling, Confidentiality, Communication Skills, Payment Method, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.