POSITION PURPOSE

Responsible for the safeguarding of hotel property, assets, guests, visitors, and staff. Patrols property, monitors surveillance equipment, inspects buildings, equipment, and access points. This position also supports other activities of the hotel where services may be closed during the overnight hours, including but not limited to: Parking and retrieving guest vehicles; running food orders to guest room; delivering roll away beds to guest rooms; housekeeping, engineering, and other guest service requests. To repair and maintain the physical structure of the resort and provide technical and administrative support to the Maintenance Dept.

ESSENTIAL RESPONSIBLITIES

• Patrol hotel property to ensure the safety of guests and staff and to protect all hotel assets.
• Conduct walkthroughs of the entire hotel premises to identify signs of intrusion and ensure doors, windows, and gates are locked down.
• Respond to alarms and investigate disturbances.
• Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
• Listen to and respond to all guest needs and requests in a timely and professional manner.
• Report all suspicious activity and hazardous conditions immediately
• Maintain the cleanliness of work areas always.
• Practice safe work habits always, to avoid injury to self and others.
• Perform other tasks, including cross-training, as directed.
• Log daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, along with daily shift reports.
• Support the front desk as needed by answering telephone calls, taking messages, answering questions, and providing information.
• Enforce property rules with guests and staff in a professional and courteous manner. Follow protocol on warning guests of rule violations and evict violators from premises if needed.
• Initiates contact to emergency services in emergency situations and enacts the crisis management plan as necessary.
• Assists guests and staff in evacuating property and securing building by following property safety protocols
• Perform minor and routine painting, plumbing, electrical wiring, and other related maintenance activities, using hand tools.
• Perform preventative maintenance for guest rooms, including vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc.
• Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub.
• Perform plumbing repair, laundry equipment repairs, preventative maintenance on all exhaust fans and supply, monitor energy conservation.
• Replace air conditioner filters.
• Repair vacuum cleaners and any other small equipment upon request.
• Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings.
• Understand and respond to all guest needs and requests in a timely and professional manner.
• Immediately report all suspicious occurrences and hazardous conditions.
• Always maintain the cleanliness of work areas.
• Practice safe work habits at all times, to avoid injury to self and others.
• To perform other tasks, including cross-training, as directed.
• Display strong general mechanical ability
• Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
• Use the lockout/tagout system before performing and maintenance work.
• Notify management concerning the need for major repairs or additions to lighting, heating, and ventilating equipment.
• All other duties as assigned by manager or supervisor.

PHYSICAL DEMANDS

• Noise and vibration are sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and / or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day.
• Environmental conditions are both, inside and outside, a job is considered both if the activities occur inside or outside in approximately equal amounts. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Must be able to lift up to 75 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill tasks occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Any other duties as requested by direct and indirect supervisors.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, both verbal and written.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
• Work with a variety of situations.
• React quickly in emergency situations and make decisions that may involve large expenditures or the safety of others.
• Must be able to read and interpret drawings, diagrams, and design plans of all trades.

EDUCATION

• High school or equivalent education required.
• English fluency required.

EXPERIENCE

• One or more of Security experience required.
• Experience in the hospitality industry preferred.

LICENSES OR CERTIFICATIONS

• Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.
• Must be able to have and maintain First Aid/CPR certification.

GROOMING

All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Ability to Relocate:

• Palm Springs, CA 92262: Relocate before starting work (Required)

Work Location: In person