3 Guest Service Agent (Weekends) Jobs in Waltham, MA
Hyatt House Boston/Waltham is Hiring a Guest Service Agent (Weekends) Near Waltham, MA
ABOUT US
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
Guest Service Agent Overview:
Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.
Hours: 3pm - 11pm
Responsibilities include:
Greeting & Thanking guests in a sincere and friendly manner
Checking in and checking out guests.
Assigning rooms & taking care of administrative duties
Answering phone
Posting charges to appropriate accounts
Performing duties on a daily checklist
Passing information within departments to ensure guest satisfaction.
Communicating with guests and ensuring their needs are met.
Job Requirements:
If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:
A keen eye for detail, time management and great customer service skills.
Pleasant and friendly demeanor.
Able to work as a team and independently.
Flexible working hours.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Must be able to pass a background check
Ability to follow instructions.
WATERFORD HEALTH AND WELLNESS
Health Insurance is available on the first of the month after hire!
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
We know that life gets in the way, and YOU deserve to recharge.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
EXCITING EXTRAS
On Demand Pay- Why wait for pay day – get your pay when you need it24/7.
Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.
401k Plan- Nobody wants to work forever, start planning for your future now.
Hotel Discounts- It’s one of the biggest industry perks.
Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.
For more information, please visit our website at waterfordhotelgroup.com
EOE/M/F/D/V
Source: Hospitality Online
Job Summary
Part Time
$31k-41k (estimate)
05/02/2024
05/30/2024
The job skills required for Guest Service Agent (Weekends) include Customer Service, Guest Service, Futures, Planning, Time Management, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent (Weekends). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent (Weekends). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent (Weekends) positions, which can be used as a reference in future career path planning. As a Guest Service Agent (Weekends), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent (Weekends). You can explore the career advancement for a Guest Service Agent (Weekends) below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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