Assistant Front Office Manager
Hyatt House/Hyatt Place Allentownis seeking an Assistant Front Office Manager to assist our Front Office Managerin leading and cultivating our Front Desk team.
Our ideal candidate is amotivated and creative leader with strong problem solving skills, an outgoingand friendly personality, and desire to grow within the hospitality industry.
The Assistant Front OfficeManager would be responsible for all aspects of the Front Desk such as guestexperience, room revenue, productivity, achievement of department goals, costand inventory control, training and coaching, and providing any additionalsupport to the front office or Rooms Division Manager.
Essential Functions
•Assists in assigning duties to Front Desk team and observesperformances to ensure adherence to hotel policies and operating procedures.
•Ensures daily tasks and checklists are being completed in atimely and accurate way.
•Maintains and implements new strategies to increase World ofHyatt enrollments and achieve percentage goals.
•Assists Front Office Manager (FOM) in hiring and training of newFront Desk team members and implementing new SOPs.
•Assists in creating and managing employee schedules, attendance,and payroll.
•Coaches and counsel's teammates in an efficient and professionalmanner.
•Oversees Market inventory and cleanliness according to stateF&B standards & FIFO. Assists with additional supply ordering whenneeded for the department.
•Works closely with other departments to ensure proper servicelevels are provided.
•Resolves complaints, and disputes in compliance with hotelpolicies and procedures in a professional and timely manner.
•Assisting guests with reservations, billing questions, andrequests.
•Assists with any additional duties provided by management.
Position Requirements:
•Minimum of one to two years of Hotel Front Desk experience, preferably in a supervisory or leadership role.
•Opera experience preferred but not required.
•Full time with flexible availability - nights, weekends andholidays.
•Strong leadership skills and a team player.
•Outstanding customer service skills and passion to createexperiences for guests; outgoing and friendly personality.
•High level of problem solving - identifying problems, collectdata and facts and draw valid conclusions.
•Analytical and detail oriented with reports and financialnumbers.
•A strong desire to grow within the industry.