Job overview

A Customer Account Manager is responsible for the sales to and relationship with key customer accounts. Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor. Responsibilities could include sales, customer support, technical support, planning and key customer account business operational optimization.

Responsibilities

• Manages key customer account relationships to provide a differentiated customer experience.
• Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.
• Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.
• Develops a contact plan that meet the individual needs of your key customer accounts.
• Meets sales volume and sales objectives on assigned key customer accounts.
• Influences customer account trade cycles and current and future needs.
• Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system.
• Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.
• Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
• Maintains current product knowledge of all equipment, parts, and services available to customer accounts.
• Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.
• Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.
• Monitors and timely communicates any competitive activity to management.
• Coordinates new equipment field demonstrations.
• Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.
• Actively participates in local/regional industry associations.
• Attends applicable sales training events/seminars.
• Maintains assigned company vehicles and equipment.

Qualifications

• 5 or more years of equipment sales experience is required.
• Bachelor’s degree in business, finance/accounting, or agriculture-related discipline or equivalent work experience.
• Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements.
• Valid DOT Medical Card is required.
• Business, financial and logistical management knowledge.
• Knowledge of relevant agronomic practices and trends.
• Knowledge of key customer account agronomic operations.
• Ability to use software applications such as Microsoft Office and internet functions.
• Ability to work flexible hours.
• Excellent customer relationship skills with current and future decision makers.

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