We are seeking a Customer Care Service Agent join our team!

At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. Our Core Values of Honesty, Continuous Improvement, Strong Work Ethic, and Positive Attitude help us maintain the right culture and guide our day-to-day operations.

If you are feeling underappreciated or stifled in your current role and are looking for an employer that truly cares about your quality of life and career, check out our company page to learn more about why we have the lowest employee turnover in the state.

https://www.hunterautogroup.com/hunter-auto-groups-philosophy/

What is in it for you?

• Industry-leading benefits (401k, 100% covered insurance available, dental, vision, disability, paid time off, paid holidays, paid training, career advancement support)
• Great pay at a state-of-the-art dealership you'll be happy to walk in to every day
• Caring, supportive ownership and management that wants you to succeed
• An ethical and positive working environment
• Company parties and events

Duties and Responsibilities:

• Answer a high volume of incoming calls from customers to schedule appointments
• Initiate customer outbound calls regarding service needs
• Respond to customer inquiries and questions both by telephone and email
• Research required information using available resources
• Provide customers with vehicle and service information as appropriate
• Accurately enter new customer information into the system
• Verify and update existing customer information

Requirements:

• Ability to work flexible hours
• Excellent computer and phone skills are a must
• Strong verbal and written communication skills
• The ability to stay organized and complete multiple phone calls and emails to customers and schedule service appointments
• Must be able to work cooperatively with the team and on your own
• High school diploma or equivalent
• Ability to pass a background check and drug screen