2 Veterans Support Specialist Jobs in Arcata, CA
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Humboldt State University is Hiring a Veterans Support Specialist Near Arcata, CA
Cal Poly Humboldt Sponsored Programs Foundation Job Announcement
This is not a state position
Job Title: Veterans Support Specialist
Location: Sacramento, California (In office/This is Not a Remote Position)
Hours: Full Time, 12 months/year, Non-Exempt
Salary: $30 to $36 per hour DOE
Project Name: Northern California Veterans Business Outreach Center
Supervisor: Program Director – NorCal VBOC
GENERAL INFORMATION
This position is a full-time, benefitted position with retirement eligibility after one year. While the continuation of
this position(s) is foreseen for years to come, all NorCal VBOC positions are contingent on continued federal
funding. This is not a state or federal position.
The NorCal VBOC is hosted by Cal Poly Humboldt’s Sponsored Programs Foundation (HSU-SPF) in Arcata, California.
The program is primarily funded by a cooperative agreement with the Small Business Administration (SBA). NorCal
VBOC serves the 50 Northern counties in California, supporting their business and Veteran communities with no-
cost training, education, resources, and one-on-one consulting.
The job offers a competitive benefits package including group health, dental, and vision. The schedule is 40 hours
per week, Monday through Friday, in the Sacramento office, with varied schedules/occasional weekend and
evening hours.
The Veterans Support Specialist assists with implementing the mission of the NorCal Veteran Business Outreach Center.
The Veterans Support Specialist provides business development services and resources for Clients (active-duty
service members, Guard, Reserve, Veterans, and military-connected family members) who want to start or grow a
small business. The NorCal VBOC service area includes 50 Counties and 5 Military bases located in Northern California.
POSITION SUMMARY
Under the general supervision of the Program Director - NorCal VBOC, the Veterans Support Specialist is
responsible for conducting client scheduling and supporting the management of VBOC team.
The Veteran Support Specialist will assist clients to better understand the services of the NorCal VBOC counseling
and training services. This position will support day-to-day activities of the client support and communicate
frequently with the SBA Resource Partners’ staff, and aid in building and implementing online tools and resources
for small businesses. The Veteran Support Specialist will be in direct contact with clients and potential clients
seeking NorCal VBOC services. The ideal candidate will be self-motivated, resourceful, and have strong
interpersonal skills and impeccable communication skills.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
In partnership with the Program Director, develop and maintain cooperative working relationships and
partnerships with other staff and contractors within the region.
- Process travel claims and payment requests, review consultant invoices and timesheets.
- Assist with quarterly and annual programmatic/fiscal reporting and billing processes
- Assist with preparation of grant proposals
- Reconcile event records in database tracking system.
- Work with the Program Director to monitor outcomes of the VBOC Program.
- Communicate with SBA Resource Partners regarding clients’ needs on an ongoing basis.
- Experience with using scheduling platforms.
- Support research and streamline client process for the NorCal VBOC and identify commonalities, and
- Provide help in coaching and assistance to NorCal VBOC Consultants on an ongoing basis
- Support creation, update and use of online tools that assist in client support and resources.
- Interact with all levels of management, both internally and externally.
- Enter, modify, and maintain accurate client files and records.
- Help research and compile data for statistical, financial, and programmatic reports.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES Provide facilitation and logistical support for SBA’s Boots to Business and Boots to Business/Reboot
- Establish and maintain business relationships (internal and external) with Clients, staff, veterans service
organizations, business and community members and stakeholders to provide VBOC services and advance
the missions of all we serve
- Assist with planning and organizing staff activities and events to facilitate outreach while ensuring
- Provide information on one-on-one business counseling and training to veteran Clients.
- Maintenance of Client records in Neoserra
- Assist the Director of the NorCal VBOC with grant management, financial reporting, and program
- Work collaboratively with other VBOCs nationwide
- Support client and customer interactions with the department in person, by phone or electronically, review
registrations and provide information regarding other Client resources available; schedule Clients/program
participants for counseling appointments, workshops, orientations and special events; answer questions
regarding program/department policies, procedures and services, registration information
- Input data and prepare and process purchase requisitions, purchase orders and check requests; verify the
payment; purchase supplies and materials and/or authorize expenditures according to established
guidelines; prepare and process expense-related forms including travel requests and reimbursements, and
expense reports
- Coordinate full- and part-time staff payroll; process personnel requisitions; collect and audit
- Create, develop, maintain and update specialized and custom forms, databases, logs, files, records and
spreadsheets and databases requiring data interpretation and manipulation; assist with the tracking and
maintenance of federal, state, grantor and district-required data and Client outcomes and prepare for
submission or reporting.
- Schedule appointments and make meeting arrangements; assist with the development and coordination of
vendors for food orders, materials, supplies and audio-visual equipment; handle other meeting and event
logistics including soliciting volunteers and coordinating Client workers.
- A military Veteran or have experience working with military personnel in a military environment.
- Prior experience working for a VBOC or other federally-funded small business assistance program.
- BA/BS in Business Administration, Management, a related discipline, or equivalent experience.
- Previous experience working with federal and/or state grants.
- Previous experience with PeopleSoft, or other institutional accounting systems.
- Prior experience working with the small business community, economic development programs, and/or
- Prior experience working with confidential information preferred.
- Experience working with a CRM system such as Neoserra.
MINIMUM QUALIFICATIONS Computer/technology skills, including Microsoft Office Suite, client database software such as Neoserra,
- Ability to conduct online research, manage a database, and learn new software applications.
- Willing to travel for events within Northern California.
- Read, comprehend, and interpret written materials of moderate to complex difficulty.
- Ability to learn new, complex topics easily.
- Excellent writing and verbal communication skills.
- Detail-oriented with excellent organizational and multitasking abilities.
- At least one year of experience working within the small business technical assistance.
- Must possess a valid California driver’s license.
Physical Demands:
Must possess mobility to work in a standard office setting and to use standard office equipment, including a
computer, and to attend meetings and training sessions at various sites within northern California; strength to lift
and carry materials weighing up to 20 pounds, vision to read printed materials and a computer screen; and hearing
and speech to communicate in person and over the telephone.
APPLICATION PROCEDURE
Qualified applicants should submit the following items via email to info@norcalvboc.org
1. Cover letter
2. Résumé
3. Three professional reference contacts
4. HSU SPF Employee Information Form for Applicants
Application Review Date: February 1, 2024
Cal Poly Humboldt’s Sponsored Programs Foundation is an Affirmative Action/Equal Opportunity Employer. We
consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry,
age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition,
disability, marital status, protected veteran status, or any other legally protected status. More information about
HSU SPF’s Equal Employment Opportunity hiring can be found here.
For assistance with the application process, please submit an Accommodation Request Form which can be found
here or call the SPF Interim Compliance Support Coordinator at (707) 826-5169.
Job Summary
Full Time
$55k-73k (estimate)
01/18/2024
05/12/2024
humboldtstateuniversity.net
Eureka, MT
<25
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